Luis Chavez
Tucson
Summary
Technical support professional with a strong background in hardware lifecycle management and systems troubleshooting. Currently completing an AAS in Information Technology (Expected April 2027), with a focus on practical network foundations and endpoint support. Proven track record at Pima Community College managing complex simulation hardware, maintaining strict inventory controls, and providing direct technical assistance to faculty and staff. Bilingual in English and Spanish, with a focus on clear communication and operational reliability in high-stakes environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Laboratory Specialist
Pima Community College
Tucson, AZ
07.2022 - Current
- Simulation Preparation and Support: Maintenance equipment, set up simulations with necessary materials, troubleshoot, and ensure the functionality of simulation equipment, and collaborate with instructors on objectives.
- Communication and Collaboration: Send updates to instructors, schedule meetings for feedback, provide facility tours, and update supply lists each semester.
- Asset & Inventory Management: Maintain comprehensive documentation and inventory tracking for all technical supplies and equipment, ensuring resource accountability and readiness for audits.
- Systems Maintenance: Coordinate with internal departments and external vendors to oversee equipment warranties, routine upkeep, and critical repairs.
- Maintenance and Technical Duties: Oversee upkeep, warranties, and repairs of simulation equipment, liaise with the division for technical support, and ensure advanced technology functions properly.
- Ongoing Updates & Meetings: Regularly meet with instructors to align supply lists with curriculum needs, updating lists each semester with set milestones.
- Technical Troubleshooting: Act as the primary point of contact for hardware and software malfunctions, diagnosing connectivity and functionality issues to minimize downtime for staff and students.
- End-User Assistance: Provide one-on-one technical guidance and updates to faculty, translating complex system requirements into actionable information for non-technical users.
- Supervised daily lab operations, coordinating schedules and workflows to maximize productivity among team members.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Coordinated project timelines and resources to meet organizational objectives and deadlines.
Custodian
Western New Mexico University
Silver City, NM
09.2021 - 06.2022
- Perform routine cleaning tasks, such as dusting, vacuuming, sweeping, and mopping, to maintain a clean workspace.
- Sanitize high-touch surfaces, including doorknobs, light switches, and office equipment, to ensure a hygienic environment.
- Manage trash disposal and recycling, ensuring timely removal of waste from offices and common areas.
- Clean restrooms and break areas, replenishing soap, paper towels, and other essential supplies.
- Wipe down office furniture, meeting tables, and reception areas to maintain a professional appearance.
- Follow safety protocols when using cleaning agents, ensuring the protection of sensitive documents and electronic devices.
Gas Station Attendant
W&N Enterprises
Silver City, NM
11.2020 - 06.2021
- Greet customers and provide information on products and promotions.
- Process sales transactions using cash registers, credit card machines, and other payment systems.
- Monitor fuel levels, maintain clean and operational pumps, and report any spills or mechanical issues.
- Stock and organize store shelves, refrigerators, and displays, ensuring proper rotation of inventory.
- Maintain the cleanliness of the station, including restrooms, fueling areas, and store interiors.
- Follow safety procedures for handling fuel and hazardous materials, while complying with regulations.
- Monitor security cameras, enforce store policies, and report any suspicious activities.
- Check identification for age-restricted sales, such as alcohol and tobacco.
- Balance cash registers at the end of each shift and report any discrepancies.
- Assist in receiving and unloading deliveries and ensure proper stocking of supplies.
Education
Associate of Science - Information Technology
Purdue Global University
04-2027
Skills
- Database management
- Technical assistance
- Effective communication
- Collaborative teamwork
- Analytical problem solving
- Laboratory workflow management
- Network issue resolution
- Experienced with Office 365 applications
Certification
Advanced Care and Maintenance Certified - Laerdal Simulators
Languages
English: Native/ Bilingual
Spanish: Native/ Bilingual
Timeline
Laboratory Specialist
Pima Community College
07.2022 - Current
Custodian
Western New Mexico University
09.2021 - 06.2022
Gas Station Attendant
W&N Enterprises
11.2020 - 06.2021
Associate of Science - Information Technology
Purdue Global University