Luis Cruz
Maricopa
Summary
Dynamic professional with a proven track record at Temcon Concrete Construction, adept in transportation regulations and logistics management. Excelled in enhancing service delivery through innovative strategies, reducing maintenance costs, and expanding market presence. Skilled in fostering client relationships and team communication, demonstrating exceptional problem-solving and interpersonal abilities.
Overview
2025
2025
years of professional experience
Work History
Transport
Temcon Concrete Construction
- Proactively addressed potential challenges and risks within transport operations, implementing mitigating strategies to ensure minimal disruption in service delivery.
- Established strong relationships with clients by consistently delivering high-quality services that met or exceeded expectations.
- Enhanced communication between transport staff and clients by implementing a centralized tracking system.
- Reduced vehicle maintenance costs through regular inspections and preventive maintenance procedures.
- Supported company growth initiatives by identifying new business opportunities within the transport sector, expanding market presence over time.
- Ensured timely deliveries for customer satisfaction with proper planning and resource allocation.
Mobile Clinical Technician
Examinetics
12.2023 - 08.2024
- Ensured a safe environment for patients by adhering to infection control procedures and proper equipment handling techniques.
- Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
- Helped maintain a clean clinical environment through regular equipment sterilization procedures, reducing the risk of infections or complications.
- Improved patient satisfaction with compassionate bedside manner and clear communication skills.
- Maintained strict patient confidentiality, following HIPAA guidelines and clinic-specific policies to protect sensitive information.
- Maintained inventory of clinic supplies, ensuring availability of necessary materials for daily operations.
- Enhanced patient care with meticulous monitoring of vital signs and health indicators.
Customer Service Representative
Consumer Cellular
11.2018 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Tucson High School
Tucson, AZSkills
- Transportation regulations
- Driver supervision
- Vehicle maintenance
- Load management
- Logistics management
- DOT compliance
- Load planning
Languages
Spanish
Full Professional
Timeline
Mobile Clinical Technician
Examinetics
12.2023 - 08.2024
Customer Service Representative
Consumer Cellular
11.2018 - 09.2023
Transport
Temcon Concrete Construction
Tucson High School
Similar Profiles
Angelina KocurekAngelina Kocurek
Construction Office Manager at Teran Concrete Construction, IncConstruction Office Manager at Teran Concrete Construction, Inc
Victor AngleVictor Angle
Laborer at River Concrete ConstructionLaborer at River Concrete Construction
Brandon VerdiBrandon Verdi
Concrete Laborer at Laborers' Local 332 / Madison Concrete ConstructionConcrete Laborer at Laborers' Local 332 / Madison Concrete Construction
Benjamin DiazBenjamin Diaz
Senior Account Resolution Specialist at Wells FargoSenior Account Resolution Specialist at Wells Fargo
Amy WensesAmy Wenses
Shipping and Receiving Clerk at Coca-ColaShipping and Receiving Clerk at Coca-Cola