Luis Garcia
Tucson
Summary
Dedicated and seasoned restaurant server with over a decade of experience delivering exceptional service in high-volume dining establishments. Proven track record of ensuring guest satisfaction, optimizing table turnover and contributing to increased sales. Adept at handling diverse customer needs and providing a memorable dining experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Theresa's Mosaic Dos
2023.09 - Current
- Implement strategies to optimize table turnover, resulting in a 20% increase in daily sales.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Server
Guadalajara Grill
2023.02 - 2023.08
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Lead Restaurant Server
Mosaic Cafe Dos
2016.12 - 2023.01
- Delivered exceptional customer service, resulting in consistently positive feedback and high customer satisfaction scores.
- Trained and mentored new servers on menu knowledge, service standards, and best practices.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Established rapport with regular customers, fostering loyalty through exceptional service.
RESTAURANT SERVER
Theresa's Mosaic Cafe
2012.08 - 2016.12
- Managed a large section, consistently handling up to 15 peak-hour tables.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with the kitchen team to expedite orders and address customer preferences.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Education
High School Diploma -
Desert View High School
Tucson, AZ2007
Skills
- Customer service
- Menu knowledge
- Time management
- Communication skills
- Order-taking and delivery
- POS system proficiency
- Team collaboration
- Problem-solving
Certification
- Food Handler Certification - (Updated 2024)
Timeline
Restaurant Manager
Theresa's Mosaic Dos
2023.09 - Current
Server
Guadalajara Grill
2023.02 - 2023.08
Lead Restaurant Server
Mosaic Cafe Dos
2016.12 - 2023.01
RESTAURANT SERVER
Theresa's Mosaic Cafe
2012.08 - 2016.12
High School Diploma -
Desert View High School
- Food Handler Certification - (Updated 2024)
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