Luis Garcia
Phoenix
Summary
Customer-focused individual with a passion for delivering exceptional service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
GEM (assistant manager)
CAVA
Phoenix
01.2025 - Current
- Analyzed customer feedback data to develop action plans for improving services offered.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
General Manager
Mariscos y Sushi “El Kora”
Phoenix
08.2024 - 12.2024
- Hiring and training new employees
- Ensured compliance with local health department regulations regarding food safety standards.
- Managed all aspects of daily business operations including staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Chef: Back of the House Manager
Panda Express
Phoenix
01.2020 - 07.2024
- Specialized in high-volume kitchen operations while maintaining an effective staff development.
- Responsible for the back of the house team, delegating food preparation duties and follow up procedures.
- Providing service oriented and guest satisfaction.
- Training and hiring new associates.
- Management of effective cost control and waste reduction, focused food safety and staff coordination.
Education
High School - accounting and administration of business management
COBAT 01
Tlaxcala, Mexico01.2017
Skills
- Staff management and coordination
- Inventory monitoring
- Food preparation and safe food handling
- Efficient labor development
- Delegation
- Management of opening and closing procedure
- Cash handling
- Effective cost control and waste reduction
- Able to give constructive feedback
- Focus in guest experience
Certification
Arizona Food Handlers Card
Timeline
GEM (assistant manager)
CAVA
01.2025 - Current
General Manager
Mariscos y Sushi “El Kora”
08.2024 - 12.2024
Chef: Back of the House Manager
Panda Express
01.2020 - 07.2024
High School - accounting and administration of business management
COBAT 01