Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Luis Gutierrez

Phoenix

Summary

Senior Experience Specialist with over 12 years in financial services, recognized for building strong community relationships and enhancing member satisfaction. Possesses exceptional analytical skills and attention to detail, driving operational efficiency and fostering team collaboration. Demonstrated success in sales and relationship management, utilizing bilingual capabilities to elevate service quality and boost customer retention. Committed to embracing new challenges while leveraging a solid work ethic and adaptability in dynamic environments.

Overview

12
12
years of professional experience

Work History

Utility Operator 1/ CDL

City Of Peoria
Peoria
05.2023 - 04.2024
  • Operate front-end loaders and Air-brake vehicles, ensuring efficient utility services
  • Utilize GIS to locate water valves and lines, improving operational precision
  • Respond to utility emergencies, safeguarding water services and minimizing disruptions
  • Conduct maintenance and repairs on water lines and hydrants, ensuring system reliability
  • Interpret As-Built plans to execute tasks accurately, maintaining infrastructure integrity
  • Leverage GIS technology to pinpoint water infrastructure, enhancing operational accuracy and reducing response times for utility services

Sr. Experience Specialist

Desert Financial Credit Union
Glendale
07.2021 - 04.2023
  • Cultivated community relationships, enhancing engagement and member satisfaction
  • Collaborated with teams to resolve issues and submit work requests efficiently
  • Resolved complex issues, ensuring prompt resolutions and customer satisfaction
  • Analyzed patterns to improve service quality, boosting member retention
  • Mentored team members, fostering continuous learning and professional growth
  • Fostered cross-functional partnerships to streamline issue resolution and work request submissions, improving operational efficiency and team synergy

Bilingual Customer Service Representative

Lincoln Heritage Life Insurance
Phoenix
02.2017 - 10.2020
  • Provided bilingual customer support, enhancing trust and satisfaction
  • Resolved Spanish-language inquiries promptly and professionally
  • Escalated major issues to supervisors, ensuring swift resolutions
  • Built strong relationships with Spanish-speaking customers
  • Maintained high customer satisfaction through proactive problem-solving
  • Leveraged bilingual skills to resolve customer inquiries, enhancing satisfaction and retention rates while streamlining communication processes

Accounts Receivable Specialist

CVS HEALTH CORPORATION
Phoenix
08.2016 - 01.2017
  • Processed and mailed invoices, ensuring timely payments and accurate account updates
  • Followed up on overdue payments, improving cash flow and client compliance
  • Monitored accounts for adherence to payment terms and schedules, reducing late payments
  • Managed invoices and payments using Microsoft Excel, QuickBooks, and Oracle software
  • Handled cash and check deposits, generating accurate cash receipts
  • Reviewed accounts monthly to assess aging and pursue collections, enhancing recovery rates

Operations Control Analyst

Bank Of America
Phoenix
09.2014 - 08.2016
  • Assisted in preparing and reporting bank certification to auditors, ensuring accurate documentation
  • Reported financial regulation violations to appropriate parties for disciplinary action
  • Audited financial records for compliance with established regulations, ensuring accuracy
  • Gathered data and prepared financial reports for management review, enhancing decision-making
  • Conducted comprehensive audits of financial records, ensuring accuracy and regulatory compliance while identifying areas for process improvement

Sales Service Specialist

Bank Of America
Phoenix
01.2012 - 09.2014
  • Resolved customer inquiries on account details, ensuring clarity and satisfaction
  • Processed transactions efficiently, reducing wait times and enhancing customer experience
  • Fostered strong customer relationships through effective communication
  • Executed precise, high-volume money counts, both manually and with machines
  • Tailored financial products to meet evolving customer needs
  • Implemented new cross-selling strategies, contributing to a substantial increase in product adoption among existing customers

Education

High School Diploma -

Glendale High School
Glendale, AZ
05.2010

Skills

  • Highly motivated self-starter
  • Negotiation skills
  • Relationship building
  • Quality Assurance
  • Sales Strategy
  • Networking
  • Analytical
  • Detail-Oriented Approach
  • Adaptability
  • Time Optimization
  • Microsoft powerpoint, excel, and Word

Languages

Spanish, Native

Languages

Spanish
Native/ Bilingual

Timeline

Utility Operator 1/ CDL

City Of Peoria
05.2023 - 04.2024

Sr. Experience Specialist

Desert Financial Credit Union
07.2021 - 04.2023

Bilingual Customer Service Representative

Lincoln Heritage Life Insurance
02.2017 - 10.2020

Accounts Receivable Specialist

CVS HEALTH CORPORATION
08.2016 - 01.2017

Operations Control Analyst

Bank Of America
09.2014 - 08.2016

Sales Service Specialist

Bank Of America
01.2012 - 09.2014

High School Diploma -

Glendale High School
Luis Gutierrez