LUIS MEDINA
Canyon View High School
Phoenix,AZ
1
Language
9
years of professional experience
Technical operations and IT support professional with 4+ years of technical support experience and hands-on live streaming experience producing school esports broadcasts with OBS Studio for Twitch and YouTube. Primary on-site technician supporting approximately 2,500 users across a large mixed-device environment, with experience in incident response, real-time troubleshooting, issue escalation, audiovisual technology, device operations, and end-user support. Bilingual in English and Spanish with a strong record of adapting quickly and resolving technical issues in fast-paced, time-sensitive environments.
Work History
Campus Support Technician
3 Years 1 Month- Serve as the primary on-site IT technician for approximately 2,500 users across roughly 150 classrooms, resolving 20–30 support tickets per week and escalating infrastructure issues to district teams when appropriate.
- Support a mixed-device environment of approximately 2,300 Chromebooks, 200 Windows staff laptops, and fewer than 100 Macs and iPads, troubleshooting hardware, software, account, connectivity, and audiovisual issues.
- Administer Active Directory tasks including password resets, user and computer objects, group membership, organizational unit changes, and domain joins; manage Google Workspace users and groups.
- Coordinate annual Chromebook distribution and inventory operations and support deployment of approximately 700 student and staff devices during summer operations.
- Reimage Windows computers, install approved software, repair Chromebooks, and provide first-line support for printers/copiers, PaperCut, Cisco phones, projectors, interactive displays, PA systems, and security/access systems.
- Collaborate with other site technicians on district projects, coordinate with on-site vendors, and train a student intern on technical support workflows and troubleshooting practices.
Esports Coach / Streaming & Technical Operations (Additional Duty)
2 Years 3 Months- Operate live esports broadcasts using OBS Studio, streaming competition and gameplay content to Twitch and YouTube.
- Configure and troubleshoot live streaming workflows involving gaming PCs, Nintendo Switch consoles, capture cards, video sources, and related peripherals during time-sensitive events.
- Create custom broadcast overlays and visual assets in Canva and integrate them into OBS scenes for live productions.
- Monitor live broadcasts and resolve technical issues in real time to minimize interruptions and maintain reliable streams.
Data Analyst (Temporary Assignment)
3 Months- Processed student information for Chamberlain University related to practicum applications and registration with attention to accuracy and procedural requirements.
Technical Support Specialist
8 Months- Provided technical assistance by phone and online chat, troubleshooting user, access, account, and application issues in a customer-facing support environment.
- Resolved password and login issues and assisted users with Microsoft Office, Microsoft 365 applications, and online classroom navigation.
Customer Advocate II
1 Year- Customer support by phone, web chat, and SMS; cross-team issue resolution.
Customer Service Representative
8 Months- Mortgage servicing support, account maintenance, and resolution follow-up.
Assistant Store Manager
2 Years 4 Months- Employee supervision, inventory, cash reconciliation, scheduling, and customer service.
Education
General Studies
College Credit
General Studies
College Credit
High School Diploma
Skills
Streaming & Media: OBS Studio
Stream scenes & overlays
AV troubleshooting
Real-time troubleshooting
Issue escalation
Hardware/software support
Device deployment
Ticket management
Basic network/IDF patching
ChromeOS; MacOS; Microsoft
Active Directory
Google Workspace / Admin Console
EDUCATION & LANGUAGES
- Languages: English — Fluent
- Spanish — Fluent / Bilingual
Timeline
Esports Coach / Streaming & Technical Operations (Additional Duty)
Canyon View High School
08.2024 - CurrentRead More
Campus Support Technician
Canyon View High School
10.2023 - CurrentRead More
Data Analyst (Temporary Assignment)
Adtalem Global Education / Advantage Technical
02.2023 - 05.2023Read More
Technical Support Specialist
Grand Canyon Education
06.2022 - 02.2023Read More
Customer Advocate II
Carvana
05.2021 - 05.2022Read More
Customer Service Representative
InnoSource / Mr. Cooper
09.2020 - 05.2021Read More
Assistant Store Manager
Lids
07.2017 - 11.2019Read More
Tolleson Union High School
High School Diploma
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Glendale Community College
General Studies
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Estrella Mountain Community College
General Studies
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