LUIS NAVARRETE
Phoenix
Summary
Dynamic operations leader with a proven track record of enhancing performance through innovative employee motivation strategies and robust policy enforcement. Expertise in navigating industry best practices and regulatory requirements ensures compliance while driving operational excellence. Recognized for an analytical approach to business planning and adept problem-solving, consistently meeting organizational goals through structured and efficient practices. Highly skilled in thriving under pressure, adapting to evolving challenges, and strengthening the organizational brand.
Overview
31
31
years of professional experience
Work History
Service Island Manager
Transdev Transportation
06.2021 - Current
- Oversaw daily operations to ensure adherence to safety regulations and service quality standards.
- Developed strategic initiatives to optimize resource allocation and improve operational efficiency.
- Led cross-functional teams in implementing process improvements, enhancing service delivery and customer satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Senior Supervisor Operations
Transdev Transportation
09.2010 - 06.2021
- Oversaw daily operations, ensuring compliance with safety and regulatory standards.
- Managed staff schedules, optimizing workforce utilization for operational efficiency.
- Evaluated performance metrics regularly, identifying areas for improvement and providing constructive feedback to employees.
- Identified underperforming areas and implemented effective process improvements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Transit Bus Operator
Veolia Now TransDev Transportation
06.2008 - 09.2010
- Operated transit buses safely, adhering to all traffic regulations and company policies.
- Conducted pre-trip inspections to ensure vehicle safety and operational readiness.
- Assisted passengers with boarding, fare collection, and provided route information effectively.
- Collaborated with dispatchers to adjust routes based on real-time traffic conditions and service demands.
- Operated with safety and skill to avoid accidents and delays.
Transit Bus Operator
City Of Culver City
04.2004 - 06.2008
- Conducted revenue vehicle operations following designated time framework, ensuring exceptional passenger service and a strong focus on safety during yard and route activities.
- Joined forces with fellow operators to improve scheduling efficiency and reduce service coverage gaps.
- Executed comprehensive inspections to maintain vehicle cleanliness and functionality before each shift, guaranteeing operational readiness.
Transit Support Supervisor/Facility Trainer
MV Transportation, Inc.
04.2002 - 04.2004
- Reviewed performance metrics to recognize areas for advancement and initiate targeted strategies.
- Created internal requirements and standards to limit regulatory risks and liabilities across programs.
- Instituted transparent performance criteria for support team, resulting in heightened accountability and demonstrable results.
- Enhanced staffing schedules to guarantee sufficient coverage during peak periods while maintaining employee work-life balance.
- Applied project management practices to tackle issues and boost team productivity.
Transit Support Supervisor, Dispatcher & Operator
Laidlaw Transit Services
04.1995 - 04.2002
- Supervised daily operations of transit services, ensuring compliance with safety protocols and operational standards.
- Trained and mentored staff on effective customer service techniques and problem-solving strategies.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
Business Management -
Glendale Career College
Glendale, CA04-2001
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Relationship building
- Project management
- Negotiation
- Budget control
LANGUAGES
Spanish
Native or Bilingual
Timeline
Service Island Manager
Transdev Transportation
06.2021 - Current
Senior Supervisor Operations
Transdev Transportation
09.2010 - 06.2021
Transit Bus Operator
Veolia Now TransDev Transportation
06.2008 - 09.2010
Transit Bus Operator
City Of Culver City
04.2004 - 06.2008
Transit Support Supervisor/Facility Trainer
MV Transportation, Inc.
04.2002 - 04.2004
Transit Support Supervisor, Dispatcher & Operator
Laidlaw Transit Services
04.1995 - 04.2002
Business Management -
Glendale Career College