Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Ortiz

Somerton

Summary

Dynamic Store Manager at RDO Equipment with a proven track record in enhancing customer satisfaction and team productivity. Skilled in problem-solving and customer relations, I successfully improved client retention and sales through effective training and proactive communication. Recognized for implementing efficient inventory systems that boosted operational efficiency.

Overview

30
30
years of professional experience

Work History

Store Manager

RDO Equipment
05.2020 - 08.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Account Manager

RDO Equipment
05.2019 - 05.2020
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Parts Lead

RDO Equipment
05.2000 - 05.2019
  • Enhanced inventory accuracy by implementing efficient parts tracking and organization systems.
  • Contributed to increased sales revenue, upselling customers on additional products and services when appropriate.
  • Improved team productivity, training new hires on company procedures and industry best practices.
  • Established strong vendor relationships to ensure timely delivery of parts at competitive prices.
  • Developed a well-organized storage system for easy access to parts, reducing time spent searching for items.

Service Advisor

Karl Moedl
01.1996 - 05.1999
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.

Education

No Degree -

Pima Community College
Tucson, AZ

High School Diploma -

Kofa High School
Yuma, AZ
05-1990

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Team leadership
  • Training and mentoring
  • Customer service management

Languages

Spanish
Full Professional

Timeline

Store Manager

RDO Equipment
05.2020 - 08.2025

Account Manager

RDO Equipment
05.2019 - 05.2020

Parts Lead

RDO Equipment
05.2000 - 05.2019

Service Advisor

Karl Moedl
01.1996 - 05.1999

No Degree -

Pima Community College

High School Diploma -

Kofa High School

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Luis Ortiz