Luis Prado
Phoenix
Summary
Results-driven professional with substantial background experience at Amazon and Whataburger in developing teamwork and problem solutions across different functions and departments. Proven history of prioritizing customer satisfaction and representing the brand well. Thriving in fast-paced environments and significantly improving the efficiency of teams and our communication with each other.
Overview
6
6
years of professional experience
Work History
Tier 1 Associate
Amazon
07.2022 - Current
- Ensured 100% compliance with safety protocols by prioritizing Personal Protective Equipment (PPE) usage among team members, resulting in a safer workplace.
- Met sorting volume requirements for packages during high-demand periods, while ensuring safety standards were maintained.
- Arranged transportation and trailer movements as a certified Global Transportation Dock and Release (GTDR) processor, improving operational efficiency through effective communication with team members and ship clerks.
Team Member
Whataburger
02.2020 - 04.2022
- Worked different stations to ensure coverage and support achievement of production goals.
- Built cooperative relationships with coworkers and managers to enhance team collaboration.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members on company procedures and safety requirements to promote workplace safety.
Education
Bachelor of Science Degree - Psychology
Arizona State University
Tempe, AZ05-2024
Skills
- Brand representation
- Cross-Functional Teamwork
- Transportation coordination
- Effective communication
- Safety protocol compliance
- Customer Success Management
- Complaint resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Tier 1 Associate
Amazon
07.2022 - Current
Team Member
Whataburger
02.2020 - 04.2022
Bachelor of Science Degree - Psychology
Arizona State University