Luis Sanchez
Nogales
Summary
I excelled as an Emergency Communications Officer at Santa Cruz County Sheriff's Office, showcasing my ability to coordinate multi-agency responses under pressure. My training in incident command systems and mental health first aid, combined with a talent for maintaining composure and empathy during emergencies, significantly enhanced operational efficiency and community trust. I have maintained a professional and discretional reputation at my agency due to handling sensitive national criminal information. I have upheld all agency policies and directives. I have excelled working long hours during the day, afternoon and graveyard. I'm able to manage my time and personal life so it does not interfere with my professional life.
Overview
6
6
years of professional experience
Work History
Emergency Communications Officer
Santa Cruz County Sherrif's Office
02.2023 - Current
- Answer 911 emergency & non-emergency calls for service and dispatch police, fire, or medical personnel to calls for service.
- Consistently adhered to established protocols while handling sensitive information, maintaining confidentiality at all times.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Monitored multiple radio channels for real-time updates.
- Coordinated with multiple agencies to ensure timely response.
- Managed incoming emergency calls and triaged situations based on urgency.
- Documented details of each call accurately in the dispatch system.
- Relayed critical information to police, fire, and medical personnel.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Stocker
Walmart
11.2021 - 02.2023
- Unload & Load trucks
- Sort products in the backroom
- Stock products on shelves
- Ensure aisles are neat and area is clean
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
- Ensured correct distribution of products after unloading, liaising with warehouse staff regarding storage locations.
Crew Member / Manager
Little Caesars
05.2022 - 01.2023
- Enhanced customer satisfaction by consistently ensuring fast, friendly, and accurate service.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Prepared all the necessary items to open restaurant for business.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
Crew Member Trainer
McDonald's
04.2019 - 11.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Maintained current knowledge of all team position requirements.
- Increased team productivity through effective communication, delegation of tasks, and motivational leadership strategies.
- Reduced food waste by closely monitoring inventory levels and adjusting orders as needed.
- Maintained proper food storage practices, ensuring optimal freshness while minimizing spoilage risks.
- Improved overall customer satisfaction through consistent delivery of high-quality meals and exceptional service.
- Boosted overall team morale by fostering a positive work atmosphere built on mutual respect and open communication channels.
Education
High School Diploma -
Nogales High School
Nogales, AZ05-2021
Skills
- Certifications
- - IS-100C: Introduction to incident command system, ICS-100
- - IS-200C: Basic incident command system for initial response ICS-200
- - IS-700B: An introduction to the national incident management system
- - IS-800D: National response framework, an introduction
- - Radius Mapping end-user training
- -V4 Radius updated and Onstar Signa
- -National Emergency Number Association Academy
- - Forensic Phlebotomy Program Initial Training Course
- - Mental Health First Aid USA
- - Neurobiology of Trauma and Trauma informed car from a Law Enforcement perspective training
- - Proficient in microsoft works, windows, computer aided design program Motorola Flex
- - Can type 45 WPM
Languages
Spanish
Native or Bilingual
Timeline
Emergency Communications Officer
Santa Cruz County Sherrif's Office
02.2023 - Current
Crew Member / Manager
Little Caesars
05.2022 - 01.2023
Stocker
Walmart
11.2021 - 02.2023
Crew Member Trainer
McDonald's
04.2019 - 11.2021
High School Diploma -
Nogales High School
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