Summary
Overview
Work History
Education
Skills
Education and Training
Languages
Timeline
Generic

Luis Zamano Flores

Avondale

Summary

Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

11
11
years of professional experience

Work History

EVS Housekeeper

Banner University Medical Center Phoenix
11.2020 - 11.2024
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Reduced cross-contamination risks by properly disposing of hazardous waste materials according to facility guidelines.

Manager

Ramiro’s Mexican Food restaurant
09.2019 - 10.2020
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.

Assistant Manager

Jack In The Box
05.2018 - 09.2019
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Completed inventory audits to identify losses and project demand.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.

Shift Manager

Five Guys Fries and Burgers
08.2016 - 05.2018
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Generated reports to assess performance and make adjustments.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Documented receipts, employee hours and inventory movements.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Floor Manager

McDonald's
08.2013 - 10.2016
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Stayed up-to-date on extensive company products and services.
  • Managed inventory, cleaning of restaurant and organizing ever department.
  • Established ambitious goals for employees and departments in order to promote quality and productivity improvements.

Education

Some College (No Degree) - Business Administration And Management

Morton College
Cicero, IL

Skills

  • Issue and conflict resolution
  • Contract development and management
  • Staff development
  • Key accounts and territory management
  • Salesforce Management
  • Systems and automation applications
  • Capital improvement planning
  • Lead generation
  • Brand management
  • Project management
  • Flexible
  • Organizational skills

Education and Training

Cicero, IL

Languages

Spanish
Native or Bilingual

Timeline

EVS Housekeeper

Banner University Medical Center Phoenix
11.2020 - 11.2024

Manager

Ramiro’s Mexican Food restaurant
09.2019 - 10.2020

Assistant Manager

Jack In The Box
05.2018 - 09.2019

Shift Manager

Five Guys Fries and Burgers
08.2016 - 05.2018

Floor Manager

McDonald's
08.2013 - 10.2016

Some College (No Degree) - Business Administration And Management

Morton College
Luis Zamano Flores