Installation and service professional over 10 years of experience in this field. Offering extensive hands-on experience in delivering high-quality technical solutions. Recognized for strong problem-solving skills and keen ability to adapt to changing technical demands. Team-oriented, results-driven, and known for reliability and flexibility in dynamic environments.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as a Technician. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Installation and Service Technician
CT Power & Iceberg Enterprises
Phoenix, AZ, United States
06.2021 - Current
Diagnosed mechanical issues using advanced diagnostic tools and equipment for efficient repairs.
Installed and serviced transport refrigeration units to ensure optimal performance and reliability.
Contributed to company growth by upselling additional services and products when applicable during customer interactions.
Demonstrated expertise in a wide range of technical systems, allowing for seamless integration into diverse work environments.
Maintained a clean and organized workspace, adhering to company guidelines for safety and professionalism at all times.
Collaborated with sales teams to recommend appropriate products based on customers'' technical needs and requirements.
Consistently met or exceeded performance metrics including response times, first-time fix rates, and overall customer satisfaction scores.
Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
Inspected, evaluated and calibrated electrical and mechanical systems and components.
Ensured safety compliance with company policies, industry standards, and OSHA regulations during all installations and repairs.
Installation and Service Technician
Thermo King Corporation
Phoenix, AZ, United States
11.2017 - 06.2021
Installed and configured equipment in residential and commercial settings.
Conducted routine maintenance to ensure optimal system performance.
Diagnosed and resolved technical issues promptly to minimize downtime.
Trained junior technicians on installation techniques and safety protocols.
Collaborated with clients to determine specifications and project requirements.
Implemented process improvements that enhanced service efficiency and customer satisfaction.
Managed inventory of parts and tools, ensuring availability for timely service delivery.
Continuously updated knowledge of industry trends, new technologies, and best practices through ongoing professional development.
Ensured safety compliance with company policies, industry standards, and OSHA regulations during all installations and repairs.
Improved client relationships through clear communication regarding expectations, project timelines, and potential issues during installations or repairs.
Broker
Manuel Huerta Trucking
Rio Rico, AZ, United States
11.2013 - 05.2017
Collaborated with other brokers to share market intelligence and close deals.
Developed customer relationship, manage system to track clients and their activities.
Utilized data analysis tools to identify trends and opportunities in the market.
Generated daily, weekly, monthly, and quarterly reports for stakeholders to track performance to be able to identify areas for improvement.
Communicated with warehouse staff, truck drivers, and other personnel to coordinate the loading and unloading of freight.
Assisted in the loading and unloading procedures including the use of forklift and trucks.
Managed relationships with clients to ensure effective communication and service delivery.
Negotiated contracts and pricing terms to optimize profitability for both clients and company.
Developed strategic partnerships with carriers to enhance logistics efficiency and service quality.
Streamlined operations by implementing technology solutions for tracking shipments and managing inventory.
Education
Bachelor's Degree - Industrial Engineer
ITSON/Instituto Tecnologico del Estado de Sonora
Empalme, Sonora, Mexico
05.2012
Skills
Customer service
Worksite safety
Problem analysis
Teamwork and collaboration
Problem-solving
Time management
Excellent communication
Diagnostics and troubleshooting
Languages
English
Spanish
Timeline
Installation and Service Technician
CT Power & Iceberg Enterprises
06.2021 - Current
Installation and Service Technician
Thermo King Corporation
11.2017 - 06.2021
Broker
Manuel Huerta Trucking
11.2013 - 05.2017
Bachelor's Degree - Industrial Engineer
ITSON/Instituto Tecnologico del Estado de Sonora
Knowledge And Abilities
Thorough knowledge of measurement and control instrumentation equipment
Develop improvements and maintain the internal processes efficiency
Develop, leadership and processes establish focusing in the Lean/Six Sigma methodology
Collect data to identify opportunities to optimize, improve and enhance standardization
Industrial process control including temperature, level, pressure, flow, conductivity and material weight instruments
Leadership able to manage staff and operations groups
Field Service Technician/Installation Business Technician at Altice USA, Former Cablevision Systems of Norwalk, CtField Service Technician/Installation Business Technician at Altice USA, Former Cablevision Systems of Norwalk, Ct