Summary
Overview
Work History
Education
Skills
Timeline
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Lukas Stewart

Lake Havasu City

Summary

Dynamic operations manager with a proven track record at Culver's Restaurant, driving year-over-year growth through strategic marketing and effective team leadership. Skilled in accounting and staff management, I foster collaboration and enhance customer loyalty, consistently achieving business goals while maintaining a positive work environment.

Overview

19
19
years of professional experience

Work History

Franchise Owner

Culver's Restaurant
04.2016 - Current
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
  • Cultivated strong relationships with customers via in-store connections and strong social media presence.
  • Recruited and developed successful leadership staff to handle day-to-day business operations.
  • Oversaw payroll, business planning and marketing for franchise operations.
  • Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
  • Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.

General Manager

Culver's Restaurant
05.2014 - 03.2016
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee evaluations, and contract details.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Developed and implemented strategies to increase sales and profitability.

Manager

Culver's Restaurant
05.2013 - 05.2014
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved marketing to attract new customers and promote business.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved safety procedures to create safe working conditions for workers.

Crew Member

Culver's Restaurant
05.2009 - 05.2013
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Stocked shelves to organize aisles in assigned department.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Took orders, prepared meals, and collected payments.
  • Trained new team members on procedures, customer service, and sales techniques.

Promotions Coordinator

Green Bay Blizzard
03.2006 - 07.2009
  • Worked closely with clients to identify needs and challenges and provide solution-oriented campaign themes.
  • Wrote engaging and creative press releases for each promotion.
  • Collected performance data on each promotion to better plan future events.
  • Monitored product market and adjusted marketing plans.
  • Developed contests and sweepstakes rules, contracts and revenue-generating strategies.
  • Created and implemented external and internal communications strategies for key company initiatives.

Baseball Umpire

Green Bay Little League
05.2006 - 07.2008
  • Explained and taught regulations and rules to players and coaches.
  • Communicated with fans, coaches, players, and other umpires.
  • Promoted good sportsmanship among players.
  • Umpired seasonal and tournament games.
  • Managed crowd disruption utilizing de-escalation techniques when necessary.
  • Kept games on schedule by starting promptly and making correct calls.
  • Maintained safety of players and fans in different situations.
  • Communicated strikes and runs with precision.

Education

Bachelor of Science - Psychology

University of Wisconsin, Green Bay
Green Bay, WI
12-2024

Skills

  • Operations management
  • Marketing tactics
  • Social media control
  • Consulting
  • Business marketing
  • Accounting expertise
  • Staff management
  • Injury prevention
  • Play strategy management
  • Player development
  • Team-building activities
  • Collaboration and teamwork
  • Teamwork and positive attitude
  • Teamwork and professionalism

Timeline

Franchise Owner

Culver's Restaurant
04.2016 - Current

General Manager

Culver's Restaurant
05.2014 - 03.2016

Manager

Culver's Restaurant
05.2013 - 05.2014

Crew Member

Culver's Restaurant
05.2009 - 05.2013

Baseball Umpire

Green Bay Little League
05.2006 - 07.2008

Promotions Coordinator

Green Bay Blizzard
03.2006 - 07.2009

Bachelor of Science - Psychology

University of Wisconsin, Green Bay

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