Luke Grant
Glendale
Summary
Dependable worker with experience in the transportation industry. Proven track record of successfully completing on-time deliveries while maintaining a safe and efficient working environment. Excellent problem-solving skills and an unwavering commitment to customer service excellence.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Debt Brokers
08.2023 - Current
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Facilitated product returns and exchanges, enhancing customer satisfaction and loyalty.
- Trained new representatives on company policies and customer service protocols.
- Implemented feedback mechanisms to improve service delivery and operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
DELIVERY DRIVER CDL B
Shamrock Foods
11.2022 - 08.2023
- Adept at loading and unloading cargo using appropriate safety measures.
- Experienced in completing pre-trip inspections of vehicles prior to departure.
- Drove truck to deliver full line of food products to pre-determined customers on a pre-determined route.
- Listened to and assisted in resolving service complaints.
- Collected money from customers, made changes, and recorded transactions on customer receipt.
- Complied with company policies and D.O.T. regulations.
- Developed strong communication skills while interacting with customers on a daily basis.
- Loaded and unloaded product at various locations under various conditions.
- Unloaded product from delivery equipment, delivered product, and checked product in with customer representative.
- Placed stock in proper temperature zones.
- Communicated with dispatch, supervisors and other drivers to ensure safe and on time arrivals at destinations.
SOR JAIL NAVIGATOR, BHT, CPSS
Community Bridges, Inc.
02.2020 - 10.2022
- Adhered to all HIPAA regulations regarding confidentiality and privacy when handling sensitive information about clients' medical histories or diagnoses.
- Utilized MCSO jail access badge to assist patients in transition planning from jail to the community including one on one sessions, generating transition plans upon release, and completing appropriate documentation through electronic health records.
- Maintained knowledge of community resources.
- Worked independently in the community, managing time and appointments as required by outpatient program and patient specific needs.
- Actively guided patients to ensure they were able to engage and remain in compliance with outpatient Medication Assisted Treatment services that include counseling sessions, physician appointments, aquiring health insurance coverage, and facilitating prescription pick ups.
- Established and organized community re-entry plans to address risk factors to reduce recidivism to the criminal justice system.
FORENSIC PEER SUPPORT SPECIALIST
Hope Lives
12.2018 - 02.2020
- Created a safe and supportive environment by promoting respect among peers during group sessions.
- Advocated and supplied added support to individuals community living, recovery and health needs to be met through services and supports in the criminal justice, social services and health care systems.
- Provided one on one encounters to inspire hope and facilitated numerous groups.
- Documented members progress and/or areas of opportunity.
- Assisted clients in articulating goals in one-on-one and group settings.
- Trained staff on documentation.
- Exceeded established productivity standards on a consistent basis.
BEHAVIORAL HEALTH TECHNICIAN
Cornerstone Healing Center
02.2018 - 10.2018
- Actively sought out additional resources for clients who needed more intensive levels of care than what was available within the organization.
- Transported members to recovery meetings.
- Facilitated on-site activities, support groups and outings for clients.
- Understood and implemented patient treatment plans.
CUSTOMER SALES AND SERVICE EXPERT
Simple Source
10.2016 - 02.2018
- Developed strong relationships with clients through effective communication skills.
- Acted as assisted manager during absence of supervision.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Kept Senior managers informed about sales activities and other metrics via timely reports.
- Regularly exceeded productivity standards.
Education
Business Management -
Glendale Community College
Glendale, AZCDL A - undefined
Southwest Truck Driving School
Phoenix, AZ10.2022
High School Diploma - undefined
Moon Valley High School
Phoenix, AZ06.1996
Skills
- GPS and Route Planning
- Basic Maintenance
- DOT Requirements
- Local Routes Understanding
- Inspecting Trucks
- Shipping and Packaging
- Federal Regulations
- Map Reading Skills
- Data entry
- Critical thinking
- Active listening
- Customer service
Certification
- CDL A with Doubles/Triples Endorsement
- Peer Support Certificate
Timeline
Customer Service Representative
Debt Brokers
08.2023 - Current
DELIVERY DRIVER CDL B
Shamrock Foods
11.2022 - 08.2023
SOR JAIL NAVIGATOR, BHT, CPSS
Community Bridges, Inc.
02.2020 - 10.2022
FORENSIC PEER SUPPORT SPECIALIST
Hope Lives
12.2018 - 02.2020
BEHAVIORAL HEALTH TECHNICIAN
Cornerstone Healing Center
02.2018 - 10.2018
CUSTOMER SALES AND SERVICE EXPERT
Simple Source
10.2016 - 02.2018
CDL A - undefined
Southwest Truck Driving School
High School Diploma - undefined
Moon Valley High School
Business Management -
Glendale Community College