Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lupe Reyes

Yuma

Summary

Results-oriented customer service professional with over 9 years of experience in resolving inquiries and improving service delivery. Skilled in critical thinking and product knowledge, consistently driving customer satisfaction and loyalty through effective communication.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Convey Health Solutions
Yuma, AZ
09.2016 - Current
  • Resolved customer inquiries efficiently via phone and email, ensuring high satisfaction rates.
  • Managed escalated issues by implementing effective problem-solving strategies to enhance customer experience.
  • Streamlined complaint resolution processes, reducing response times and improving service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

Bachelor of Science - Public Health

Fresno State
Fresno, CA
05-2013

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Payment processing
  • Product knowledge
  • Customer education
  • Research

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Convey Health Solutions
09.2016 - Current

Bachelor of Science - Public Health

Fresno State
Lupe Reyes