Lura Nelson
Kingman
Summary
Dynamic host with expertise in guest relations, reservation management, and customer service. Proven ability to enhance dining experiences through effective communication and teamwork.
Overview
1
1
year of professional experience
Work History
Host
Chilis's Bar and Grill
Kingman
09.2024 - Current
- Greeted and welcomed guests upon arrival at Chilis's Bar and Grill.
- Managed seating arrangements to optimize guest flow and minimize wait times.
- Provided menus and explained daily specials to enhance guest experience.
- Assisted with reservation management to ensure smooth dining operations.
- Coordinated with servers to communicate guest needs and preferences effectively.
- Maintained cleanliness of the host station and dining area for a welcoming atmosphere.
- Handled guest inquiries and complaints promptly to maintain satisfaction levels.
- Collaborated with team members to ensure efficient service during peak hours.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
Education
None -
Primavera
Phoenix, AZSkills
- Guest relations
- Reservation management
- Customer service
- Conflict resolution
- Seating optimization
- Team collaboration
- Cleanliness standards
- Communication skills
- Attention to detail
- Time management
- Problem solving
- Active listening
- Adaptability in service
- Verbal and written communication
- Strong interpersonal skills
- Multitasking proficiency
Timeline
Host
Chilis's Bar and Grill
09.2024 - Current
None -
Primavera