Luz Gonzalez
Goodyear
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Overview
12
12
years of professional experience
Work History
Clerk
UPS
San Pablo
09.2013 - 06.2025
- Maintained inventory levels of office supplies and equipment as needed.
- Organized and maintained filing systems for confidential documents.
- Scanned documents into digital formats ensuring accuracy of content.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Updated and maintained databases with current information.
- Delivered goods to specified destinations in a timely manner.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Responded to incoming customer inquiries regarding order status and delivery dates.
Cashier/waitress
IHOP
San Rafael
05.2022 - 12.2023
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
Education
High School Diploma -
Capuchin High School
San Bruno, CA06-2001
Skills
- Document scanning
- Filing systems
- Customer service
- Order processing
- Problem solving
- Sales support
- Cash handling
- Scanning and copying
- Mail handling
- Driver communications
- Confidentiality
- Cash management
- Database entry
- Telephone etiquette
- File maintenance
- Research
- Supply tracking
Languages
Spanish
Professional
English
Professional
Timeline
Cashier/waitress
IHOP
05.2022 - 12.2023
Clerk
UPS
09.2013 - 06.2025
High School Diploma -
Capuchin High School