Overview
Work History
Education
Skills
Timeline
Generic

Luz M. Ramos Enriquez

Phoenix

Overview

22
22
years of professional experience

Work History

Case Aide

SOUTHWEST KEY PROGRAMS
05.2021 - 03.2025
  • Responsible for assisting in the day-to-day tasks to ensure that case management services are provided to youth in a timely manner.
  • Submit completed reunification packet with appropriate referral made by Case Manager for the timely release of youth to designated ORR representative.
  • Ensure the provision weekly telephonic contacts with family of origin primary caregiver and/or sponsor.
  • Facilitate attorney to youth contact as requested by youth.
  • Drive clients to facilitate program services, may include transportation to court appointments, attorney visits, other appointments as per contractual requirements as needed.
  • Ensure the provision of follow up service phone calls are conducted 30 days. after youth’s reunification and discharge from program.
  • Assist case management department with filing, closing files, and with the overall daily maintenance of records found in either the physical case file or on ETO.
  • Establishing and maintaining effective, working relationships with children, parents, staff, and professionals.
  • Assist with the submission of monthly reports.

Active Shift Leader

SOUTHWEST KEY PROGRAMS
06.2018 - 01.2019
  • Supervised and maintain appropriate documentation.
  • Responsible for providing the essentials to minors.
  • Direct Supervision of the youth and daily program activities.
  • Assign duties to employees and create their work schedule.
  • Maintain open communication with employees, supervisors, and program director, regarding all incidents.

Youth Care Worker

SOUTHWEST KEY PROGRAMS
08.2014 - 06.2018
  • Develop positive rapport with youth while serving as a role model to create a sage and caring environment.
  • Keep record on Individual children, including daily observations and information about activities, meals served, and medication administered.
  • Assisting in preparing food and serving meals and refreshments to children.
  • Engage children in age-appropriate activities such as soccer, painting, and other recreational activities.
  • Ensure youth have basic need met upon arrival to the program (to include but not limited to meal, clothing, hygiene products, shower, and bedroom assignment).

Customer Service

PRO’S RANCH MARKET
03.2003 - 06.2008
  • As a customer service professional my duties are but not limited to handle highly stressed. My mission is to not only deescalate certain situations but also answer customer inquiries.
  • Open and close registers for staff members, count register drawers, and resolve cash overages and shortages, complete sales transaction and accept payments.
  • Train new hires and create development opportunities for experienced staff members.

Education

School Diploma -

Cesar Chavez High School
Laveen, AZ

Skills

  • Bilingual (English/Spanish)
  • Efficient on Word and Excel
  • Responsible and organized
  • Effective coaching tactics
  • Strong problem-solving ability

Timeline

Case Aide

SOUTHWEST KEY PROGRAMS
05.2021 - 03.2025

Active Shift Leader

SOUTHWEST KEY PROGRAMS
06.2018 - 01.2019

Youth Care Worker

SOUTHWEST KEY PROGRAMS
08.2014 - 06.2018

Customer Service

PRO’S RANCH MARKET
03.2003 - 06.2008

School Diploma -

Cesar Chavez High School

Similar Profiles

CREATE PROFILE
Luz M. Ramos Enriquez