Lyah Castro
Customer Service
Buckeye,AZ
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Broista
Dutch Bros
10.2024 - Current
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Care Giver
Spokechoise
01.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Program Leader
After School Programs Inc.
10.2023 - 06.2024
- Ensured regulatory compliance at all levels of operation while maintaining high-quality services within the program scope.
- Designed innovative training materials, enhancing the learning experience for children and promoting skill development.
- Assisted in planning, organizing, and implementing program activities in accordance with selected curricula to support program goals and incorporate the needs and interests of children.
Barista
Starbucks
10.2020 - 06.2022
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Education
Master of Arts - Child Psychology
Arizona State University
Tempe, AZ06-2027
Associate of Arts - Child Psychology
Riverside City College
Riverside, CA06-2025
Skills
Customer service
Computer skills
Dependable and responsible
Timeline
Broista
Dutch Bros
10.2024 - Current
Care Giver
Spokechoise
01.2024 - Current
Program Leader
After School Programs Inc.
10.2023 - 06.2024
Barista
Starbucks
10.2020 - 06.2022
Master of Arts - Child Psychology
Arizona State University
Associate of Arts - Child Psychology
Riverside City College
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