Lyanna M . Garcia
Phoenix
Summary
Professional Objective: To apply proven abilities, work experience and technical knowledge to a responsible position that offers a chance for professional and personal growth. Seeking challenging job opportunities which will permit me to utilize and enhance my skills. Professional Dispatch Manager with considerable experience working in busy logistics, transport and vehicle environment. Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.
Overview
12
12
years of professional experience
Work History
Merchant Services Specialist
Door Dash
06.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Developed and maintained positive relationships with merchants, resulting in better onboarding experience
- Assist merchants with onboarding process on Door dash platform
- Troubleshoot and problem solve any issues merchant experience through out activation process
Dispatch Manager
Ride Health
09.2022 - 06.2023
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
- Developed and monitored field efficiencies and innovated new ways to improve operations.
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
- Promoted safe work activities by conducting safety audits and attending company safety meetings.
Network Operations Dispatcher
Carvana
06.2021 - 06.2021
- Inbound calls from Vehicle Transporters regarding any issues/concerns
- Utilized search engines to locate vendors able to assist with truck/trailer repairs 24/7
- New vendor account set up
- Reviewing and negotiating estimates for best prices with vendors
- Jira ticket monitoring and completion in a timely manner
- Corrected route issues including inventory changes, time modifications, and driver re-assignment
Commercial Business Line Admin
LogistiCare Solutions LLC.
04.2012 - 06.2021
- (Commercial Business Line),
- Worked with health plan to set up patient transport via ambulance
- Verified insurance for transport eligibility
- Coordinated transportation with network providers to ensure that vehicle sources are used for patient demand
- Utilize search engines to locate out of network providers to assist with demand not covered by existing network
- Customer Service Rep
- Inbound call taking for transport scheduling
- Schedule, route , and dispatch to all manner of providers
- Accurate trip data input
Exceptions Specialist
Modivcare
04.2012 - 06.2021
- Worked with healthcare facilities to schedule recurring and demand transport
- Schedule, route and dispatch trips to providers nation-wide
- Coordinated mass transit (recurring bus passes) when needed
Education
High School Diploma -
San Ysidro High School
San Diego, CA03.2008
Skills
- Professional Skills:
- Multitasking Communication Empathy & Compassion
- Prioritization TMS Software Knowledge Calm under stress
- Teamwork Organization Decision-Making
- Team Work Scheduling
- Client Interaction
- Route Planning and Adjustment
- Problem Assessment
Languages
English
Timeline
Merchant Services Specialist
Door Dash
06.2023 - Current
Dispatch Manager
Ride Health
09.2022 - 06.2023
Network Operations Dispatcher
Carvana
06.2021 - 06.2021
Commercial Business Line Admin
LogistiCare Solutions LLC.
04.2012 - 06.2021
Exceptions Specialist
Modivcare
04.2012 - 06.2021
High School Diploma -
San Ysidro High School
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