Lyn Hakes
Phoenix,AZ
Summary
Proven Patient Account Rep2 with a track record of enhancing billing accuracy and collection rates at HonorHealth. Expert in HIPAA compliance and adept at fostering customer service excellence. Achieved significant improvements in financial outcomes through strategic account management and effective team collaboration.
Overview
27
27
years of professional experience
Work History
Patient Account Rep2
HonorHealth
04.2007 - Current
- Kept current with evolving practices in the domain of medical billing and collections.
- Negotiated payment plans with patients, ensuring timely payments and improved overall collection rates.
- Educated patients on available financial assistance programs, facilitating access to necessary resources.
- Enhanced the accuracy of billing processes for more successful payment outcomes.
- Trained new team members on effective techniques for managing accounts receivable tasks.
- Reduced outstanding balances by identifying and resolving discrepancies in patient accounts.
- Collaborated with insurance companies to ensure proper reimbursement for services rendered.
- Assisted in the development of policies and procedures related to patient account collections, contributing to organizational efficiency and effectiveness.
- Provided exceptional customer service when addressing patient inquiries regarding their accounts, fostering positive relationships and prompt resolution of issues.
- Maintained detailed records of all collection activities, ensuring thorough documentation for future reference.
- Ensured compliance with HIPAA regulations throughout all aspects of the patient account collection process.
- Monitored aging reports to identify delinquent accounts for appropriate action.
- Optimized debt recovery efforts by analyzing trends and developing targeted strategies based on data insights.
- Improved patient account collections by implementing efficient tracking and follow-up procedures.
- Utilized advanced software tools to track overdue payments and update account information accurately.
- Corrected, completed and processed claims for multiple payer codes.
- Processed billing calls and answered questions from patients and third-party carriers.
- Processed online and paper appeal submissions and refund requests.
- Logged charges and payments within Software.
- Responded to customer inquiries and provided detailed account information.
- Entered client details and notes into system for interdepartmental access and review.
- Researched billing errors and discrepancies to initiate corrective action.
Front Office Supervisor
Dr Ralden Retter
04.2001 - 05.2005
- Kept current with evolving practices in the domain of medical billing and collections.
- Negotiated payment plans with patients, ensuring timely payments and improved overall collection rates.
- Educated patients on available financial assistance programs, facilitating access to necessary resources.
- Enhanced the accuracy of billing processes for more successful payment outcomes.
- Trained new team members on effective techniques for managing accounts receivable tasks.
- Reduced outstanding balances by identifying and resolving discrepancies in patient accounts.
- Collaborated with insurance companies to ensure proper reimbursement for services rendered.
- Assisted in the development of policies and procedures related to patient account collections, contributing to organizational efficiency and effectiveness.
- Provided exceptional customer service when addressing patient inquiries regarding their accounts, fostering positive relationships and prompt resolution of issues.
- Maintained detailed records of all collection activities, ensuring thorough documentation for future reference.
- Ensured compliance with HIPAA regulations throughout all aspects of the patient account collection process.
- Monitored aging reports to identify delinquent accounts for appropriate action.
- Optimized debt recovery efforts by analyzing trends and developing targeted strategies based on data insights.
- Improved patient account collections by implementing efficient tracking and follow-up procedures.
- Utilized advanced software tools to track overdue payments and update account information accurately.
- Corrected, completed and processed claims for multiple payer codes.
- Processed billing calls and answered questions from patients and third-party carriers.
- Processed online and paper appeal submissions and refund requests.
- Logged charges and payments within Software.
- Responded to customer inquiries and provided detailed account information.
- Entered client details and notes into system for interdepartmental access and review.
- Researched billing errors and discrepancies to initiate corrective action.
Medical Records Clerk
Womens Healthcare
10.1997 - 11.2001
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Supported medical staff by providing organized and accurate medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
Education
Ophthalmic Assistant -
Medical Assistant Training For Optometrics
Phoenix, AZ11.2002
Management Training -
Scottsdale Healthcare
Osborn Hospital09.2002
Skills
- HIPAA compliance
- Goal-oriented mindset
- Insurance verification
- Data entry proficiency
- Payment processing
- Medical billing
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Updating patient accounts
- Adaptability and flexibility
- Data entry skills
- Documentation skills
- Professional ethics
- Computer literacy
- Professionalism
- Pleasant telephone demeanor
- Training and teaching
- Adaptability
Timeline
Patient Account Rep2
HonorHealth
04.2007 - Current
Front Office Supervisor
Dr Ralden Retter
04.2001 - 05.2005
Medical Records Clerk
Womens Healthcare
10.1997 - 11.2001
Ophthalmic Assistant -
Medical Assistant Training For Optometrics
Management Training -
Scottsdale Healthcare
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