Lyndsey R Hamm
Gilbert
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
14
14
years of professional experience
Work History
Reservationist
Transdev
07.2017 - Current
- Taking calls in a fast paced call center in a friendly professional manner, scheduling trips for Peoria Dial A Ride and Valley Metro Mobility Center
Inductor
Oriental Trading
04.2016 - 11.2016
- Sorted product and fulfilled orders in a fast paced environment.
Outbound Customer Service Representative
Dial America
02.2015 - 09.2015
- Place calls for Angis List to customers of contract client for satisfaction of services used to obtain reviews.
Beverage Server
Caesars EntertainmentCouncil
07.2011 - 05.2015
- Deliver drinks on the casino floor within time frame to meet company standards while providing excellent customer service.
Seasonal Outbound Sales Representative
Omaha Steaks
10.2014 - 12.2014
- Making outbound calls to assist customers with placing orders over the phone.
Guest Service Representative
Target
11.2009 - 07.2011
- Assist guest with purchase and return of merchandise
- Also, to straighten merchandise shelves at end of night.
Education
Associates Degree - Forensic Psychology
Grand Canyon University
Phoenix, AZ.04.2024
High School Diploma -
South Vermillion High School
Clinton, IN05.1992
Skills
- Guest Satisfaction
- Microsoft Office
- Client Requirements
- Client Support
- Customer Interaction
- Telephone Reservations
Timeline
Reservationist
Transdev
07.2017 - Current
Inductor
Oriental Trading
04.2016 - 11.2016
Outbound Customer Service Representative
Dial America
02.2015 - 09.2015
Seasonal Outbound Sales Representative
Omaha Steaks
10.2014 - 12.2014
Beverage Server
Caesars EntertainmentCouncil
07.2011 - 05.2015
Guest Service Representative
Target
11.2009 - 07.2011
Associates Degree - Forensic Psychology
Grand Canyon University
High School Diploma -
South Vermillion High School
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