Lynette Espeseth
Gold Canyon
Summary
Results-driven office manager with expertise in optimizing workflows, enhancing customer service, and managing scheduling. Committed to implementing process improvements that boost productivity and streamline administrative operations.
Overview
23
23
years of professional experience
Work History
Office Manager
Craig Espeseth Inc.
McIntosh, MN
09.2016 - Current
- Coordinated office operations to enhance efficiency and streamline workflows.
- Managed scheduling and calendar coordination for executives, optimizing time management.
- Developed and maintained filing systems, ensuring organized document retrieval and storage.
- Implemented process improvements to reduce administrative errors and increase productivity.
Office Assistant
Phil Thompson & Associtates
McIntosh, MN
09.2006 - 09.2016
- Managed daily office operations, ensuring smooth workflow and effective communication among team members.
- Coordinated scheduling for meetings, appointments, and travel arrangements to optimize executive time management.
- Assisted in maintaining organized filing systems, enhancing document retrieval and information accuracy.
- Developed and implemented office procedures, improving efficiency and consistency in administrative tasks.
- Trained new staff on office protocols and software systems, fostering a collaborative work environment.
- Conducted inventory management for office supplies, ensuring availability while minimizing costs.
- Oversaw maintenance of office equipment, coordinating repairs to minimize downtime and operational disruptions.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
Sales Representative
Digi-Key
Thief River Falls, MN
07.2003 - 08.2006
- Cultivated strong customer relationships to drive repeat business and ensure satisfaction.
- Analyzed customer needs to recommend appropriate products and solutions effectively.
- Collaborated with cross-functional teams to streamline sales processes and enhance service delivery.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Increased market penetration with introduction of innovative sales tactics.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Exceeded sales targets through effective planning and goal setting.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
Education
High School Diploma -
Win-E-Mac High School
McIntosh, MNSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Mail handling
- Scheduling
- Scheduling coordination
- Inventory control
- Employee training
Timeline
Office Manager
Craig Espeseth Inc.
09.2016 - Current
Office Assistant
Phil Thompson & Associtates
09.2006 - 09.2016
Sales Representative
Digi-Key
07.2003 - 08.2006
High School Diploma -
Win-E-Mac High School