Lynn Gress Gonzalez
Phoenix
Summary
Customer-focused professional, equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Hostess
IHOP
Phoenix, AZ
05.2025 - Current
- Managed waitlist entries, quoted accurate wait times, and updated parties on table availability.
- Greeted guests promptly and maintained organized seating flow during peak dining periods.
- Resolved seating concerns calmly, maintaining positive guest experience and service standards.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
In-Home Driver /Online Personal Shopper
Wal-Mart Superstore
Phoenix, AZ
01.2022 - Current
- Operated delivery vehicles safely to transport merchandise between distribution points and store locations..
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided..
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries..
- Answered, scheduled, and responded to reservation calls at specific times and locations..
- Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route.
- Picked online grocery orders accurately using handheld devices and Walmart app workflows.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Cashier
McDonald's Restaurant
Tempe, AZ
10.2019 - 04.2020
- Handled cash, card, and mobile transactions while maintaining balanced drawer procedures.
- Processed customer orders accurately using POS system and resolved payment issues efficiently.
- Greeted guests promptly and delivered friendly service at the front counter and drive-thru.
- Coordinated with kitchen staff to ensure accurate order flow during high-volume periods.
- Worked with floor team and managers to meet wide range of customer needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolved discrepancies.
Cashier
Del Taco
Salt Lake City, UT
02.2018 - 08.2019
- Handled cash, card, and mobile transactions while maintaining balanced drawer procedures.
- Worked a flexible schedule and extra shifts to meet business needs.
- Monitored lobby and counter areas to maintain cleanliness and customer-ready presentation.
- Addressed customer concerns professionally and escalated complex issues to management.
- Improved efficiency, organized checkout area for optimal workflow.
Education
High School Diploma -
Highland High School
Salt Lake City, UTSkills
- Customer service
- Multitasking efficiency
- Effective multitasking
- Conflict resolution
- Attention to detail
- Flexible and adaptable
- Patience and empathy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hostess
IHOP
05.2025 - Current
In-Home Driver /Online Personal Shopper
Wal-Mart Superstore
01.2022 - Current
Cashier
McDonald's Restaurant
10.2019 - 04.2020
Cashier
Del Taco
02.2018 - 08.2019
High School Diploma -
Highland High School