Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lynn March

Snowflake

Summary

Results-driven professional with extensive experience in sales, negotiations, and customer service. Demonstrated ability in account management and conflict resolution, consistently achieving organizational goals. Strong skills in record keeping, cash applications, and problem solving, with a proven track record of effective time management and attention to detail.

Overview

15
15
years of professional experience

Work History

SALES RETENTION SPECIALIST

TTEC
03.2025 - Current
  • Develop retention strategies to enhance customer loyalty and satisfaction.
  • Manage customer inquiries and resolve issues effectively.
  • Analyze customer feedback to identify areas of improvement.
  • Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
  • Perform regular follow up calls to ensure customer satisfaction with products and services.
  • Implemented creative solutions to deal with special circumstances.
  • Research and examine relevant information to validate customer inquiries and determine possible causes.
  • Work with other teams, such as sales, customer service, and tech support to ensure a consistent and positive customer experience.

SALES REPRESENTATIVE

TTEC
02.2021 - 03.2025
  • Provide ongoing strategic account management, relationship development, and assistance to business owners.
  • Driving sustained sales as well as proactively find new selling opportunities for additional products and services.
  • Use the provided database to call warm leads. Meet sales quotas and revenue targets, prospecting, and developing accounts.
  • Manage and deliver monthly lead volume of warm leads for major metro markets across the US to meet or exceed revenue plan focusing on small to medium-sized businesses.
  • Deliver revenue for assigned leads, initiating weekly contact with potential clients via telephone and e-mail and introducing these clients to the best products and services from an industry leading fortune 100 company specializing in shipping services.
  • Nurture existing business.
  • Build long-term customer relationships.
  • Other related duties as assigned

DAYCARE TEACHER

JULIES HOME DAYCARE
03.2018 - 02.2021
  • Centralized payment application for commercial and residential credit accounts for lumber and building materials from multiple markets and regions across the entire United States.
  • Accurate, timely application of customer payments via lockbox, ACH-wire transfer, check, credit card, and online portal payments across 3 ERPs.
  • Worked with a market ERP/Market specific team to document processes to lead weekly meetings, develop training materials, train new team members, develop ERP specific reporting tools, and manage un-applied payments and reconciliation, and writing off proper amount under specific general ledger Codes.
  • Responsible for preparing and delivering reports to the specific people in each department and market regarding unapplied money, and amount of money posted on a daily basis.

CASH APPLICATIONS SPECIALIST

PROBUILD
10.2013 - 07.2015
  • Responsible for developing a cohesive teaching team, coordinating the curriculum, and managing day to day operational activities of the classroom.
  • Understanding and making observations of children's cognitive, social, emotional, and physical development in order to ensure a safe and stimulating environment where children are actively engaged and encouraged to succeed.
  • Skilled in communicating with both children and adults in order to meet the needs of the children. Effectively guide assistants and resolve parental concerns. Also required to develop individual lesson plans in accordance with child's development and attend parent/teacher home visits.
  • Make nutritional meals daily to ensure healthy child eating habits.
  • Keeping a clean and tidy classroom.

CHARGEBACK / CASH APPLICATIONS SPECIALIST

ADT SECURITY
08.2010 - 09.2013
  • Process customer payments using company software to apply to proper account.
  • Return invalid checks to customers with explanation as to why we were unable to accept the check.
  • Load checks into ADT imager at the end of the day.
  • Removal of credit card numbers from customer accounts with invalid credit card numbers.
  • Send Certificate of Insurance per customer request.
  • General knowledge of Carms, Informix, mastermind, broadview mastermind, cash module, paymentech rejects, O2C portal, ADT image viewer, ClearTran, CCA Web and Intelliview.
  • Research credit card disputes from customers and determine if the request is valid.
  • Intercompany transfers between various billing systems.
  • Assisted and taught others in procedures regarding different processes.
  • Implemented new procedures to increase the progress and efficiency of the AR and AP departments, which improved work time.

Education

MEDICAL BILLING AND CODING -

US CAREER INSTITUTE
REMOTE
07.2025

HIGH SCHOOL DIPLOMA -

SMOKY HILL HIGH SCHOOL
AURORA, CO
05.2006

Skills

  • Accounting & Budgeting
  • Proficient with CRM, ERP systems
  • Excellent interpersonal and communication skills
  • Familiar with ICD10, CPT, HCPCS Codes
  • Poised under pressure
  • Building relationships
  • Fun and energetic
  • Works well as a team and independently
  • Medical coding
  • Customer service
  • Data analysis
  • Conflict resolution
  • Attention to detail
  • Team collaboration
  • Effective communication
  • Time management
  • Client relationship building
  • Customer empathy
  • CRM proficiency
  • Interpersonal communication skills
  • Account management
  • Objection handling
  • Product and service sales
  • Sales consultation
  • Client account management
  • Cold calling
  • Customer success management
  • Closing techniques
  • Exceeds sales goals
  • Customer retention

References

References available upon request.

Timeline

SALES RETENTION SPECIALIST

TTEC
03.2025 - Current

SALES REPRESENTATIVE

TTEC
02.2021 - 03.2025

DAYCARE TEACHER

JULIES HOME DAYCARE
03.2018 - 02.2021

CASH APPLICATIONS SPECIALIST

PROBUILD
10.2013 - 07.2015

CHARGEBACK / CASH APPLICATIONS SPECIALIST

ADT SECURITY
08.2010 - 09.2013

MEDICAL BILLING AND CODING -

US CAREER INSTITUTE

HIGH SCHOOL DIPLOMA -

SMOKY HILL HIGH SCHOOL

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