LYNN MARCH - CPC-A

Reviewed exam questions for accuracy and relevance in medical billing and coding topics. Assisted in creating and updating educational slide decks and exam questions to align with current coding standards. Engaged with students to address coding-related queries and clarify documentation requirements.

• Developed and executed retention strategies, enhancing customer loyalty and satisfaction. Analyzed customer feedback to identify areas for improvement and inform future initiatives. Collaborated with sales, customer service, and tech support teams to ensure a consistent and positive customer experience.

• Delivered strategic account management and relationship development for small to medium-sized businesses, enhancing customer loyalty and retention. Achieved sales quotas by utilizing a database to prospect warm leads and develop new selling opportunities for additional products and services. Managed monthly lead volume across major metro markets, consistently meeting or exceeding revenue targets through proactive client engagement.

• Developed a cohesive teaching team, coordinating curriculum and managing daily operational activities in the classroom. Monitored children's cognitive, social, emotional, and physical development to create a safe, engaging environment that promotes success. Communicated effectively with children and parents, guiding assistants and addressing concerns while tailoring lesson plans to individual developmental needs.

• Centralized payment application for commercial and residential credit accounts across multiple markets in the U.S. Ensured accurate and timely application of customer payments through various methods, including lockbox, ACH, and credit card. Led documentation of processes, developed training materials, and facilitated weekly meetings to enhance team efficiency and ERP-specific reporting tools.

• Processed customer payments efficiently using company software and ensured accurate account application. Researched and resolved credit card disputes, determining validity of customer requests. Implemented procedures that enhanced efficiency within the Accounts Receivable and Accounts Payable departments.