Lynn Mead
Phoenix
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Known for reliability and effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient service.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Consumer Cellular
08.2024 - Current
- Company Overview: Cellular and Home Phone Service
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving technical support issues, product requirements and billing issues of customers.
- Developed rapport with customers through active listening skills with empathy leading to higher retention rates and positive feedback from customers.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Support Specialist
W W Grainger Inc
10.2020 - 03.2024
- Company Overview: Industrial supply
- Developed rapport with a positive attitude, active listening skills and empathetic responses to customers resulting in positive feedback.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving customer concerns.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
SGS, Inc
07.2019 - 09.2020
- Company Overview: Temporary service
- Responded to customer requests for products, services, and company information.
Customer Service Representative
CONDUENT, INC.
05.2005 - 07.2019
- Company Overview: Benefits and HR.
- Developed rapport with customers through active listening skills leading to positive feedback.
- Completed escalated issues regarding incorrectly processed claims, eligibility, provider or payroll discrepancies from employees and client.
- Answer inquiries regarding all aspects of benefits, payroll, company policy, web based applications
- Work closely with HR managers and company management on medical, dental, vision, mental health benefits review, payroll, education reimbursement, long or short term disability, Pension, and 401K
- Provide benefit explanations as needed, review premium options and billing, health care & dependent care reimbursement and health saving accounts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Follow HIPAA and ERISA guidelines
Education
Associate of Applied Science - Paralegal
Lamson Jr College
05-1995
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Professional telephone demeanor
- Technical support
- Computer proficiency
Timeline
Customer Service Representative
Consumer Cellular
08.2024 - Current
Customer Support Specialist
W W Grainger Inc
10.2020 - 03.2024
Customer Service Representative
SGS, Inc
07.2019 - 09.2020
Customer Service Representative
CONDUENT, INC.
05.2005 - 07.2019
Associate of Applied Science - Paralegal
Lamson Jr College
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