Summary
Overview
Work History
Education
Skills
References
Timeline
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Lynsey Fleming

Oro Valley

Summary

Results-driven professional with extensive experience at Caliber Collision, excelling in collision estimation and workflow coordination. Proven ability to enhance customer satisfaction through effective communication and quality assurance. Skilled in CCC1 and invoice processing, consistently managing inventory and deadlines to optimize repair processes and ensure compliance with industry regulations.

Overview

12
12
years of professional experience

Work History

Production Coordinator, Collision Estimator

Caliber Collision
Tucson
12.2019 - Current
  • Conducted regular meetings with team members to discuss progress and address any concerns or issues arising from the repairs.
  • Demonstrated excellent problem solving abilities when faced with challenges or unexpected changes in scope or timeline.
  • Organized and maintained physical and digital files related to repair processes.
  • Maintained expert level knowledge of the auto body industry and its products, services, trends, and regulations.
  • Developed strong relationships with customers and insurance companies to ensure satisfaction throughout the process.
  • Managed inventory levels by ordering additional parts when needed.
  • Conducted research on new technology related to collision repair processes as needed.
  • Prepared invoices for payment upon completion of job according to company policies.
  • Performed quality assurance reviews on completed work to guarantee customer satisfaction.
  • Inspected damaged vehicles to determine the extent of repairs required and documented findings in a detailed report.
  • Created accurate estimates that included labor times, parts costs, paint supplies.

Customer Service Representative, Office Admin

Caliber Collision
Tucson
12.2019 - Current
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Managed shops incoming vehicle schedule, created incoming vehicle profiles in database as well as hard copy files.
  • Processed invoices, payments, and incoming and outgoing mail.
  • Managed accounts payable and receivable processes.
  • Ordered supplies as needed while adhering to budget constraints.
  • Facilitated month-end closing processes.
  • Maintained working knowledge of internal policies and procedures.

Customer Service Representative, Production Administrator, Apprentice File Manger

LaMettry's Collision
New Brighton
01.2015 - 11.2016
  • Managed shops incoming vehicle schedule, created incoming vehicle profiles in database as well as file packets.
  • Performed data entry tasks accurately and in a timely manner.
  • Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
  • Promoted to apprentice file manager, and accurately estimated repair costs for collision damage to vehicles, utilizing knowledge of vehicle parts and labor rates.
  • Performed quality assurance reviews on completed work to guarantee customer satisfaction.

Front Office Coordinator

ABRA Auto Body & Glass
Longmont
03.2013 - 08.2014
  • Scheduled appointments and maintained calendars using calendar management software.
  • Answered phone calls and managed inquiries from customers and vendors.
  • Performed general office duties such as filing documents, photocopying materials, faxing documents, and ordering supplies.
  • Monitored office supply needs with consistent inventory checks and requisition approvals.
  • Managed accounts payable and receivable processes, including invoicing customers and vendors.
  • Processed invoices, payments, and incoming and outgoing mail.

Education

Associate of Arts - General Education

Front Range Community College
Longmont, CO
01.2011

Skills

  • Collision estimation
  • Proficient in CCC1
  • File Maintenance
  • Deadline Management
  • Workflow Coordination
  • Parts management
  • Research skills
  • Invoice processing
  • Regulatory compliance
  • Microsoft Word
  • Excel
  • Outlook
  • Communication
  • Data Entry/ Typing
  • QuickBooks

References

References available upon request

Timeline

Production Coordinator, Collision Estimator

Caliber Collision
12.2019 - Current

Customer Service Representative, Office Admin

Caliber Collision
12.2019 - Current

Customer Service Representative, Production Administrator, Apprentice File Manger

LaMettry's Collision
01.2015 - 11.2016

Front Office Coordinator

ABRA Auto Body & Glass
03.2013 - 08.2014

Associate of Arts - General Education

Front Range Community College

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Lynsey Fleming