LYRIC SAYLOR

• Managed daily restaurant operations and staff scheduling to ensure smooth service delivery.
• Collaborated with management on developing strategic plans for achieving business goals.
• Trained new team members on customer service standards and menu offerings.
• Resolved customer inquiries and complaints with professionalism and care.
• Coordinated inventory management to maintain optimal stock levels for seamless operations.
• Conducted performance reviews for employees to identify and address areas for development.
• Supported opening of new restaurant location

• Process pre-registered accounts, complete registration and admission information by obtaining patient demographic, insurance, financial and medical information in accordance to revenue cycle criteria
• Admitted clients to hospital by collecting information and deposits, completing forms, obtaining signatures, scanning ID cards/documents, and updating ADT systems to streamline patient intake process
• Requested and accepted payments for account balances upon admission or discharge, including patient copayments and pre-payments for uninsured or underinsured patients, ensuring accurate financial transactions
• Adhere to all third-party payer requirements including Medicare, Medicaid, managed care, Blue Cross and commercial plans
• Collaborated with multi-disciplinary health care team to enhance patient satisfaction and optimize reimbursement processes

Educated 100 customers daily on suitable products tailored to their needs, preferences, and budget

• Understand and strictly adhere to state laws and ADHS guidelines for both medical and recreational use
• Accurately process new inventory, package, label, and update online menu for customers
• Recruit, train, and lead new employees
• Designed and curated social media content (blogs, interviews, event flyers, IG posts) to enhance engagement and drive channel growth
• Reviewed and analyzed promotional campaigns, providing insights on effectiveness and areas for improvement

• Provide excellent customer service by dictating/captioning a variety of conversational topics verbatim
• Maintain a high level of dictation speed and accuracy
• Maintain strict consumer confidentiality
• Maintain concentration in noisy environments while completing tasks.
• Enthusiastic and professional with the ability to learn new tasks quickly.
• Cultivated key customer relationships while representing organization with friendliness and professionalism.
• Proven hard worker with superb customer service proficiency.
• Results-oriented, specializing in a fast-paced and versatile work environment.
• Related to diverse clientele with patience and compassion, fostering a supportive environment.

• Greeted and escorted guests to tables, presenting menus to ensure a welcoming dining experience
• Maintained cleanliness and organization of happy hour and cocktail tables to enhance guest experience.
• Maintain proper set-up of dining room including server stations, reserved tables, and proper balance around the dining room
• Informed staff of current promotions, daily specials, and guest feedback to maintain service standards
• Supervised dining room operations to enhance service quality and guest satisfaction

• Create & manage content for the Facebook, Twitter, and Instagram pages of San Diego Sailing Tours, SeasLyfe, Straw Free World, and Reduce Impact
• Develop pages and content for SeasLyfe and San Diego Sailing Tours blogs
• Scheduled bookings for appointments by phone, e-mail, instant message, and face-to-face
• Answer and direct phone calls, take detailed messages when necessary
• Return customer phone calls to provide sufficient answers to questions
• Performed various clerical tasks to support office operations
• Research how to provide optimal client exposure
• Meet with other local sailing companies and resorts to collaborate for exposure

• Welcomed and seated guests warmly while monitoring restaurant activity to optimize seating and dining flow.
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner
• Responded to guest inquiries and requests promptly and courteously, enhancing overall dining experience.
• Executed opening and closing procedures to ensure smooth restaurant operations
• Assisted team with side work, including cleaning, stocking, and folding silverware, to maintain a tidy and efficient environment.