MABEL CELAYA
Phoenix
Summary
Detail-oriented Patient Financial Coordinator with strong analytical skills and customer service expertise. Focused on enhancing patient understanding of financial responsibilities and collaborating with healthcare providers to improve billing processes.
Overview
12
12
years of professional experience
Work History
Patient Financial Coordinator
District Medical Group
Phoenix, AZ
05.2024 - Current
- Assisted patients in understanding financial responsibilities and options for payment plans.
- Collaborated with healthcare providers to resolve billing discrepancies and improve collection rates.
- Maintained accurate patient financial records using electronic health record (EHR) systems.
- Educated patients on available financial assistance programs, enhancing access to care.
- Analyzed billing data to identify trends, contributing to improved financial processes and policies.
Assistant Store Manager
Gg&d Motor Vehicle Services
Phoenix, AZ
09.2020 - 10.2021
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and product knowledge.
- Analyzed sales trends to optimize inventory management and improve stock levels.
- Developed promotional strategies to enhance customer engagement and increase foot traffic.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Assistant Store Manager
Checksmart Financial
Phoenix, AZ
10.2018 - 09.2020
- Coordinated team schedules to maintain adequate staffing during peak hours.
- Resolved customer complaints efficiently, enhancing overall satisfaction levels.
- Implemented process improvements that reduced operational costs and increased efficiency.
- Monitored cash handling procedures to ensure accuracy and mitigate financial discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Assistant Store Manager
Dollar Tree Stores
Phoenix, AZ
09.2014 - 10.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
High School Diploma -
Trevor G. Browne High School
Phoenix, AZSkills
- HIPAA compliance
- Financial management expertise
- Professionalism and ethics
- Office administration
- Customer service
- Verbal and written communication
- Patient registration
- Data entry proficiency
- Strong analytical skills
- Healthcare industry
- Financial counseling
- Problem-solving
- Teamwork
- Time management
- Attention to detail
- Punctual and hardworking
- Problem-solving abilities
- Calm and effective under pressure
- Multitasking
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Active listening
- Detail-oriented
- Documenting and recording information
- Relationship building
- Communicating to patients and families
- Resolving problems
- Patient documentation
- Self motivation
- 50 WPM typing speed
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Patient Financial Coordinator
District Medical Group
05.2024 - Current
Assistant Store Manager
Gg&d Motor Vehicle Services
09.2020 - 10.2021
Assistant Store Manager
Checksmart Financial
10.2018 - 09.2020
Assistant Store Manager
Dollar Tree Stores
09.2014 - 10.2018
High School Diploma -
Trevor G. Browne High School