Macayla Reyes
Chandler
Summary
Motivated individual working toward a Bachelor degree in Diagnostic Medical Sonography. Administrative professional with 8+ years of superior skills in working in both team-based and independent capacities. Committed to learning, developing skills in DMS and team contribution. Excited to begin a successful college program for DMS.
Overview
5
5
years of professional experience
Work History
Homemaker
Foster Care/Volunteer
08.2022 - Current
- Established clear boundaries within the home environment that promoted respect for themselves and others.
- Improved children's health by preparing healthy meals and snacks.
- Assisted children through recovery from difficult home or school situations.
- Maintained clean, neat, and operational facilities to serve program needs.
- Provided administrative support to department leads to help organize events and fundraisers.
Mortgage Loan Processor
Wells Fargo Bank
05.2021 - 08.2022
- Support complex administrative, customer support and operational processes on home loan applications, including timely communication with external customers, agents, brokers, and counter-parties to obtain missing information and documentation, submit loans for underwriting review
- Review documentation and obtain missing information, clear stipulations, submit loans to underwriting for review, ensure all compliance and underwriting guidelines are met
- Reviewed loan documents for completion and accuracy prior to delivery to branch location
- Managed pipeline to process transactions according to service level agreements
- Performed initial review of loan approval using information available on loan processing software system and credit file
- Managed and tracked status of assigned loans to expedite closings without issues
- Followed up after loan closed to congratulate, thank and provide next steps to customer.
Funding Analyst
Santander Consumer USA
08.2020 - 04.2021
- Management of large pipelines 150+customers/students, Conducted audit of loan documentation for verification of loan funding
- Manage customer/dealer complaint escalations and fostered resolution
- Adhered to regulatory and company security and audit procedures
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Strictly followed all federal and state regulations along with company policies
- Auto Loan & Lease Originations Accountable for the management of the Consumer Loan and Lease Originations process from application review through funding
- Review in house applications to ensure accuracy and timeliness is met.
Enrollment Management Administrator
Pearson, INC
10.2018 - 06.2020
- Handled new enrollments by entering customers' data and reviewing information
- Listened to and understood customers' needs, explained and discussed options and outlined best-fit services
- Assisted students with accessing individual records and transcripts for diverse needs
- Coordinated referrals to help students obtain campus services
- Encouraged students to carefully consider career options and related academic decisions based on personal strengths and goals
- Drive performance in the Recruitment Services function of business to maximize efficiency and hit all quarter goals
- Contacted students with various methods such as text, chat, email and phone
- Guide prospective students through the admissions process with the goal of determining if the program is a fit for their educational needs.
Education
Associate of Science - General Studies -
Mesa Community College
Mesa, AZ10.2022
High School Diploma -
Tempe High School
Tempe, AZ05.2014
Skills
- Financial processes understanding
- Customer service-oriented
- Resourcefulness
- Regulatory compliance
- Loan closing documentation
- Support closings
- File management
- Application review
Timeline
Homemaker
Foster Care/Volunteer
08.2022 - Current
Mortgage Loan Processor
Wells Fargo Bank
05.2021 - 08.2022
Funding Analyst
Santander Consumer USA
08.2020 - 04.2021
Enrollment Management Administrator
Pearson, INC
10.2018 - 06.2020
Associate of Science - General Studies -
Mesa Community College
High School Diploma -
Tempe High School
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