Machell McIntosh
Avondale
Summary
Dedicated public service professional with a robust background in customer service and complaint resolution. Proven track record of enhancing customer satisfaction through effective communication and problem-solving strategies. Committed to operational efficiency and maintaining high standards in service delivery.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Accurate Placement
Avondale
05.2025 - Current
- Administered and scored road tests for drivers seeking licenses, ensuring compliance with safety standards.
- Inspected vehicle safety features and verified required documents.
- Assessed a driver's skills in safe vehicle operation.
- Determine if the recipient meets all requirements to be licensed.
Warehouse Associate
Amazon
02.2023 - 04.2024
- Prepared orders for shipping by organizing items and labeling packages accurately.
- Packed orders promptly to meet shipping deadlines.
- Received and organized inventory efficiently to maintain stock accuracy.
- Use scanners to read barcodes on products.
- Followed safety guidelines to uphold a secure work environment.
Customer Service Representative (Finance)
City of Peoria
Peoria
05.1997 - 04.2022
- Resolved complex inquiries and complaints from citizens and agencies, enhancing customer satisfaction and trust.
- Processed customer applications for utility services, ensuring compliance with all relevant guidelines.
- Receive and process Sales tax/Business license applications and receive for accuracy and compliance with standard procedures.
- Maintained daily computer input, accurately recording all cash transactions and payments for financial integrity.
- Receive permits from Community Development for new addresses, research and determine what service the city provides.
- Transitioned from professional career to retirement.
Senior Customer Service Representative
City of Peoria
Peoria
10.2004 - 04.2005
- Supervised customer service personnel in utility billing activities to ensure compliance and service quality.
- Led supervision, training, and motivation of customer service representatives to enhance team capabilities.
- Coordinated daily duties and work schedules of customer service representatives to optimize workflow.
- Interpret and apply policies and procedures related to daily operations.
- Functioned as interim supervisor to manage operations during staffing shortages.
Education
Associate of Applied Science - Criminal Justice
Wayland University
Phoenix, AZSkills
- Customer service
- Complaint resolution
- Customer relations
- Phone communication
- Payment processing
- Data entry
- Effective communication
- Decision-making
- Problem solving
- Problem-solving
- Conflict resolution
- Communication skills
References
Available Upon Request
Volunteer Experience
- Represented AFSCME local 3282 as Negotiation team member, 2004-2006
- Represented AFSCME Local 3282/City of Peoria during 2005 Political Hall of fame dinner, 2005
- Represented City of Peoria as a volunteer for the National Forum for Black Public Administrators
- Honored on Wayland University President list for spring semester, 2005
- Pilgrim Rest Baptist Church, Community Relation Volunteer
- Accepted 2014 as Ethical Liaison team member for the City of Peoria
Timeline
Customer Service Representative
Accurate Placement
05.2025 - Current
Warehouse Associate
Amazon
02.2023 - 04.2024
Senior Customer Service Representative
City of Peoria
10.2004 - 04.2005
Customer Service Representative (Finance)
City of Peoria
05.1997 - 04.2022
Associate of Applied Science - Criminal Justice
Wayland University