Mackesie Laakso-Overland
Phoenix
Summary
Proven leader with a track record of enhancing operational efficiency, adept in customer service and strategic planning. Skillfully balances urgent demands and meticulous attention to detail, ensuring confidentiality and compliance. Excels in team leadership and complex problem-solving, significantly reducing complications and errors.
Overview
5
5
years of professional experience
Work History
Surgery Scheduler
The Core Institute
04.2023 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
Eligibility Specialist
Cook Inlet Housing Authority
11.2022 - 04.2023
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Assisted clients with accurate eligibility form, application and document completion.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
Manager in Charge
Angie's True Colors
05.2021 - 11.2022
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Oversaw salon employee performance, facility cleanliness, and sales.
To-Go Specialist
Olive Garden
11.2019 - 11.2021
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
Education
High School Diploma -
Eagle River Highschool
8701 Wolf Den Dr Eagle River, Ak 9957712-2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Strategic planning
- Proficiency in [software]
- Problem-solving
- Attention to detail
- Multitasking Abilities
Timeline
Surgery Scheduler
The Core Institute
04.2023 - Current
Eligibility Specialist
Cook Inlet Housing Authority
11.2022 - 04.2023
Manager in Charge
Angie's True Colors
05.2021 - 11.2022
To-Go Specialist
Olive Garden
11.2019 - 11.2021
High School Diploma -
Eagle River Highschool
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