Mackenzie Cage
Surprise
Summary
Licensed insurance professional with 7+ years of experience looking to obtain a position suited to my skills and allow for upward growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IP 1 (Insurance Professional 1)
USAA
08.2018 - Current
- Licensed in all 50 states for property and casualty insurance.
- Specialized in auto, property, umbrella and valuable personal property.
- Member on boarding.
- Finding gaps in existing policies.
- Evaluating members insurance needs through open ended dialogue.
- Continuously meets quality and compliance metrics throughout the duration of the position.
- Adherence held at 97% throughout the duration of the position.
- Engage in member interface to determine priorities regarding best possible solutions for insurance sales.
- Empathetic to member needs while also considering long term costs and benefits.
- Met sales goals for company since transition from servicing to retention and sales.
Retention Specialist
CreditRepair.com Inc.
05.2015 - 05.2018
- Specialized in member retention with metrics pertaining to saving cancellations.
- Worked with members to determine best course of action with their credit profiles.
- Managed accounts and made changes according to members wishes.
- Informed members about their score and the main factors regarding it.
- Assisted members with any billing issues and collected payments as needed.
- Provided a detailed analysis on the company's benefits and inner workings in efforts to prevent cancellations
- Empathetic towards members concerns and worked to fulfill their needs.
Education
Associates - General Studies
Mesa Community College
Mesa05.2013
Skills
- B2B Sales
- Insurance Sales
- Salesforce
- Outside Sales
- Upselling
- Account Management
- Quality Assurance
- Workday
- General Sales
Certification
- Personal Lines License
- Insurance Producer License
- Property and Casualty License
Timeline
IP 1 (Insurance Professional 1)
USAA
08.2018 - Current
Retention Specialist
CreditRepair.com Inc.
05.2015 - 05.2018
Associates - General Studies
Mesa Community College