Mackenzie Eckerson

Chandler

Summary

Dynamic Executive Assistant with a proven track record excelling in schedule management and project planning. Recognized for meticulous attention to detail and exceptional customer service, I effectively coordinated events and optimized executive time, enhancing operational efficiency and supporting team success. Proficient in advanced MS Office applications.

Overview

years of professional experience

Work History

Executive Assistant

Blakely Walters Wealth Management

10.2020 - Current

Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Maintained organized filing systems to ensure easy access to documents.
Drafted correspondence and reports to support daily operations.
Utilized office software to create presentations and manage data effectively.
Organized and coordinated conferences and monthly meetings.
Process paperwork and other projects
Supported event planning by organizing logistics and coordinating with vendors
Utilized office software to create presentations and manage data effectively
Responded promptly to inquiries, providing exceptional customer service

Beauty Advisor

Sephora

09.2019 - 01.2025

Assisted in inventory management, ensuring product availability and organization.
Trained new staff on product knowledge and customer service best practices.
Resolved customer inquiries and concerns, fostering positive relationships and loyalty.
Maintained cleanliness and presentation of the beauty department to enhance shopping experience.
Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Processed payments, entering sales in register for prompt customer service.
Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.

Hostess

The Cheesecake Factory

11.2017 - 03.2019

Delivered exceptional customer service and greeted guests warmly.
Managed seating arrangements to enhance flow and dining experience.
Trained hostesses on operations and customer engagement.
Resolved inquiries promptly, ensuring high satisfaction levels.
Handled reservations and orders by phone, provided accurate wait times.
Assisted servers and bussers in maintaining a ready dining area.

Sales Lead

Aeropostale

10.2016 - 01.2018

Led sales team to exceed quarterly targets via strategic planning.
Trained and mentored new sales associates for peak performance.
Processed sales, returns, and online orders using POS system.
Organized store merchandise and displays for visual appeal.
Effectively up-sold and cross-sold products to drive revenue.
Consistently exceeded sales targets through prospecting and closing.

Education

Ironwood Highschool

Glendale, AZ

05-2017

Skills

Meticulous attention to detail
Information confidentiality
Office administration
Schedule & calendar planning
Customer Service-oriented

Excel spreadsheets
Advanced MS office suite
Project planning
Spreadsheet tracking
Software knowledge

Timeline