Mackenzie Fierro
Tempe
Summary
Personable, upbeat, and organized with excellent communication and organizational skills, ensuring smooth guest experiences and efficient time management. Knowledgeable about providing exceptional customer service and multitasking, while maintaining a calm and friendly demeanor. Dedicated to creating a welcoming atmosphere and enhancing overall guest satisfaction.
Overview
3
3
years of professional experience
Work History
Client Coordinator
Madison Avenue Salon & Day Spa
05.2024 - Current
- Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Established and maintained strong client relationships, leading to repeat business and referrals.
- Trained new staff on client coordination best practices, elevating team performance.
Hostess
Sandbar Mexican Grill
10.2022 - 07.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Completed daily side work and opening and closing duties without fail.
Education
Bachelor of Science - Biological Sciences
Arizona State University
Tempe, AZ05-2027
High School Diploma -
Desert Vista High School
Phoenix, AZ05-2023
Skills
- Exceptional communication
- Detail-oriented mindset
- Strong organization
- Time management expertise
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
Timeline
Client Coordinator
Madison Avenue Salon & Day Spa
05.2024 - Current
Hostess
Sandbar Mexican Grill
10.2022 - 07.2023
Bachelor of Science - Biological Sciences
Arizona State University
High School Diploma -
Desert Vista High School
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