Mackenzie Johnson
Mesa,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
Work History
Oral Surgery Assistant/ Admin / Marketing
Oral and Facial Surgeons of Arizona-Tempe, AZ (MB2)
11.2023 - 10.2024
- Scheduled and managed patient appointments, including rescheduling and cancellations.
- Coordinated follow-up appointments and provided telephonic reminders.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Ensured accurate documentation of all surgical procedures, maintaining detailed records in accordance with regulatory requirements.
- Increased brand visibility by developing and distributing marketing materials across various platforms.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Collaborated with design team to create visually appealing promotional materials that effectively communicated product benefits.
Dental Assistant/Marketing Assistant
Valley Endodontics and Oral Surgery-Phoenix, AZ
04.2023 - 11.2023
- Handled administrative tasks, including billing and insurance claims processing, to enhance office efficiency.
- Reduced appointment cancellations through implementation of reminder calls and text messaging services.
- Assisted dentists during complex procedures to ensure optimal patient care and treatment outcomes.
- Collaborated with the dental team to develop tailored treatment plans for individual patients.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and provided home care instructions to patients.
- Managed inventory of dental supplies, minimizing waste and optimizing resource allocation.
Receptionist/Dental Assistant
Sunset Dental Care-Waukesha, WI
02.2022 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments and updated client records to enhance operational efficiency.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Communicated with clients and medical insurance providers to verify requirements.
- Demonstrated strong multitasking capabilities while managing numerous tasks under tight deadlines.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Accurately entered patient clinical data into computer to update charts.
Stylist
Evereve-Brookfield, WI
08.2021 - 04.2022
- Connected and engaged with customers to understand styling needs.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Assisted clients in selecting outfits for special events, ensuring they looked and felt their best.
- Exhibited exceptional product knowledge of traditional and recent trends in fashion, continuously exceeding quarterly corporate performance metrics.
Pharmacy Technician
Walgreens-Waukesha, WI
05.2021 - 07.2021
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Lead Barista
Starbucks-Grafton, WI
06.2018 - 04.2021
- Worked under pressure, exhibiting a calm demeanor in high-stress situations.
- Executed various tasks efficiently as a strong multi-tasker during each shift.
- Scheduled staff, conducted inventory checks, and ordered necessary supplies.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
Education
Marketing Management
UW Milwaukee
Milwaukee, WI01-2021
MATC - Milwaukee
Milwaukee, WI05.2022
Timeline
Oral Surgery Assistant/ Admin / Marketing
Oral and Facial Surgeons of Arizona-Tempe, AZ (MB2)
11.2023 - 10.2024
Dental Assistant/Marketing Assistant
Valley Endodontics and Oral Surgery-Phoenix, AZ
04.2023 - 11.2023
Receptionist/Dental Assistant
Sunset Dental Care-Waukesha, WI
02.2022 - 04.2023
Stylist
Evereve-Brookfield, WI
08.2021 - 04.2022
Pharmacy Technician
Walgreens-Waukesha, WI
05.2021 - 07.2021
Lead Barista
Starbucks-Grafton, WI
06.2018 - 04.2021
Marketing Management
UW Milwaukee
MATC - Milwaukee
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