MacKenzie Jones
Glendale
Summary
Experienced in promoting brand visibility and driving sales through innovative strategies. Strengths include deep understanding of market trends, customer engagement skills, and ability to manage promotional events effectively. Proven track record of enhancing brand image, fostering customer loyalty, and contributing to business growth.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Alcohol Sales & Brand Promotor
DPA
01.2024 - Current
- Attended events and interacted with patrons in an attempt to upsell alcohol options.
- Conduct brand research to provide technical product details, successfully influencing consumer purchasing decisions.
- Capture high-quality photo and video assets during live events to support social media marketing efforts and brand visibility.
- Synthesize event data into actionable reports for stakeholders to track promotional success.
Server
Chicken-n-Pickle
08.2023 - Current
- Collaborated with the main contact with the company that booked the event to ensure everything goes smoothly, take payment, and communicate.
- Provided food and beverage service to customers efficiently.
- Took food and drink orders accurately to ensure satisfaction.
- Educated customers on pickleball rules and gameplay strategies.
- Closed customer tabs promptly to expedite transactions.
Server & Bartender
On The Border
10.2023 - 03.2025
- Crafted and upsold alcoholic and non-alcoholic beverages to enhance customer experience.
- Served food and drinks promptly, catering to customer preferences.
- Accurately took orders for food and drinks, ensuring correct preparation.
- Maintained a clean, well-stocked bar area to ensure efficient service.
- Closed customer tabs efficiently to maintain smooth operations.
Guest Services (seasonal)
Arizona Cardinals
08.2024 - 01.2025
- Served as a primary face of the Arizona Cardinals organization, ensuring a premium "game day" brand experience for thousands of guests.
- Resolved ticketing and guest concerns under high-pressure, live-event conditions to maintain brand reputation.
- Collaborated with team to ensure seamless guest entry during game days.
Server
Big’s American Bar & Grill
09.2022 - 05.2023
- Delivered food and drinks promptly, ensuring a seamless dining experience.
- Offered detailed descriptions to aid informed customer choices, effectively upselling alcohol and desserts.
- Monitored dining progress, addressing any concerns swiftly.
- Maintained current knowledge of menu changes and daily specials.
Shift Lead
Jamba Juice
12.2019 - 01.2023
- Greet all customers, complete orders as requested and perform cash register duties.
- Make smoothies and other food items based on customer requests.
- Ensure the store is clean and presentable by following all inspection guidelines.
- Effectively handle customer complaints and special requests.
- Close store accurately on a consistent basis.
- Handle nightly paperwork including sending a summary of sales, labor, and progress of the day to owner.
Food Runner/Busser & Hostess
Bevvy Uptown
10.2021 - 06.2022
- Handled guest requests with food orders.
- Brought guests their food orders.
- Cleaned and sanitized tables after guests left and reset the table settings for new guests.
- Sat guests at tables upon request.
- Handled guest phone calls with questions and call ahead orders.
Team Member
Jamba Juice
12.2017 - 12.2019
- Made smoothies and other food items based on customer requests.
- Operated cash register and managed all cash/credit transactions.
Education
Associate of Arts - Sports Journalism
Glendale Community College
Glendale, AZ05.2025
High School Diploma -
Deer Valley High School
Glendale, AZ05.2020
Skills
- Brand promotion
- Influencer engagement
- Social media marketing
- Event coordination
- Customer relations
- Customer service
- Brand awareness
- Communication skills
- Team collaboration
- Conflict resolution
- Research analysis
- Sports writing
References
- Jammie Armbruster, 623.556.7731
- Ava Mollineaux, 623.285.8067
- Bruce Rowton, 602.228.4313
Certification
Food Handler's Card
Timeline
Guest Services (seasonal)
Arizona Cardinals
08.2024 - 01.2025
Alcohol Sales & Brand Promotor
DPA
01.2024 - Current
Server & Bartender
On The Border
10.2023 - 03.2025
Server
Chicken-n-Pickle
08.2023 - Current
Server
Big’s American Bar & Grill
09.2022 - 05.2023
Food Runner/Busser & Hostess
Bevvy Uptown
10.2021 - 06.2022
Shift Lead
Jamba Juice
12.2019 - 01.2023
Team Member
Jamba Juice
12.2017 - 12.2019
Associate of Arts - Sports Journalism
Glendale Community College
High School Diploma -
Deer Valley High School