Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Mcwhorter

Oracle

Summary

Results-driven, excelling in fast-paced environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in terminology, products and services to effectively address and respond to public and personnel inquiries. I have a great work ethnic, and excellent people skills. I work hard to make sure everyone is satisfied and happy with the service that is provided. Thank you for taking the time to look over my resume, and I hope you consider me to become apart of your team.

Overview

11
11
years of professional experience

Work History

Relationship Banker II

Vantage West Credit Union
05.2024 - Current
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Answered customer questions and explained available services such as deposit accounts, savings, and ancillary products associated with loans and credit cards.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
  • Enhanced client understanding of different banking products through clear and concise communication.
  • Responded to customer inquiries regarding new accounts and account services.
  • Maintained customer records and updated account information.
  • Presented new and additional products and services to existing customers.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.

Restaurant Manager

SBHOA2
11.2022 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Server - Key Server

SBHOA2
10.2020 - 11.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep lounge and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.

Assistant Manager

Circle K
10.2014 - 03.2021
  • Helped train an amazing team of employee's to deliver outstanding customer service, boosting customer satisfaction ratings over 87%
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
  • Organized schedules, workflows and shift coverage to meet expected business demands
  • Delegated daily tasks to team members to optimize team productivity
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
  • Enforced company policies and procedures to strengthen operational standards across departments
  • Completed inventory audits to identify losses and project future demands
  • Completed daily paperwork, with accuracy and efficiency

Education

High School Diploma -

San Manuel High School
2012

Bachelor of Science - Cyber And Data Security Technology

UAGC
Online
04-2029

Skills

  • Product and service knowledge
  • Communication skills
  • Customer relations
  • Typing and written communication
  • Teamwork mindset
  • Friendly and hardworking
  • Warm and Friendly
  • Menu Memorization and Presentation
  • Special Requests and Substitutions
  • Customer Service and Rapport
  • Calm Under Pressure
  • Hiring and Training
  • Food Service Background
  • Food Plating and Presentation
  • Business Operations Expertise
  • Shift Management
  • Staff Scheduling
  • Relationship building and management
  • Customer Service-oriented
  • Financial services
  • Community relations
  • Teamwork and collaboration
  • Time management

Timeline

Relationship Banker II

Vantage West Credit Union
05.2024 - Current

Restaurant Manager

SBHOA2
11.2022 - Current

Server - Key Server

SBHOA2
10.2020 - 11.2022

Assistant Manager

Circle K
10.2014 - 03.2021

High School Diploma -

San Manuel High School

Bachelor of Science - Cyber And Data Security Technology

UAGC

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Mackenzie Mcwhorter