Mackenzie Jade Quinn
Chandler,AZ
Summary
Astute Billing Coordinator specializing in managing practice billing, working with insurance companies and building rapport with patients to maximize satisfaction. Proficient at following up on issues and completing due diligence research. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Executive Assistant and Billing Coordinator
Neupathway
10.2023 - Current
- Managed all phone lines between patients, and providers
- Handled all billing, data input, communications, advertising, online services, and any incoming inquiries and appointments.
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
- Provided excellent customer service, developing and maintaining client relationships.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Assisted in development of company policies and procedures, contributing to a more organized work environment.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Community Manager
Regus/Spaces
07.2021 - 08.2023
- Ran day to day operations, including customer relations, accounts receivable, coordination between departments to organize tasks, managed team
- Handled phones, mail, online services, and more.
Housekeeping and Assistant
Sandstone
08.2023 - 11.2023
- Helped maintain and clean and positive atmosphere for patients and guests
- Helped with activities, and communication
- Occasionally helped serve food, help with party set up, and anything more to help out.
Fresh Food Associate
Maverik
01.2021 - 07.2021
- Ran point of sale, assisted in food inventory and ordering, assisted in making/displaying food, handled customer inquiries.
Head Cashier
Sprouts Farmers Market Inc, Grocery
09.2024 - Current
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Improved customer satisfaction with prompt and courteous service, resolving complaints and inquiries with empathy and professionalism.
Education
High School Diploma -
Gunnison Valley High School
Gunnison, UT06.2021
Skills
- Team Player
- Problem Solver
- Good Communicator
- Customer Service
- Administrative Support
- Self Motivation
- People Person
- Adaptive Personality
- Experience with Microsoft Suite
- Attentive to Details
- High energy
- Document Review
Volunteer Experience
- Rainier Days Barrier Patrol, Rainier, 2019, I passed out waters, maintained barrier for the festival, and gave directions.
- Longview Senior Center, Longview, 2018, I decorated, prepared food, served and assisted the elderly patrons at their Christmas Party.
- Junior Prom, Unknown, 2018, Photographed the 2018 Junior Prom.
Timeline
Head Cashier
Sprouts Farmers Market Inc, Grocery
09.2024 - Current
Executive Assistant and Billing Coordinator
Neupathway
10.2023 - Current
Housekeeping and Assistant
Sandstone
08.2023 - 11.2023
Community Manager
Regus/Spaces
07.2021 - 08.2023
Fresh Food Associate
Maverik
01.2021 - 07.2021
High School Diploma -
Gunnison Valley High School
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