Summary
Overview
Work History
Education
Skills
Timeline
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Madalyn Del Bosco

Sommolier
Phenix City

Summary

Dynamic server with a strong work ethic and expertise in hospitality, honed at Phoenix City Grille. Proven ability to engage guests and resolve concerns swiftly, enhancing customer satisfaction. Skilled in cash handling and food pairings, I thrive in fast-paced environments, ensuring seamless service and fostering warm relationships with patrons.

Overview

1
1
year of professional experience

Work History

Server

Phoenix City Grille
09.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

Certification - Wine Studies

Masters Sommelier of America
Phoenix, United States
05.2001 -

Bachelor of Arts - Business Administration

Arizona State University
Tempe, AZ
05.2001 -

Associate of Science - Business Administration

Bluegrass Community And Technical College
Lexington, KY
05.2001 -

High School Diploma -

Christian Academy of Louisville
Louisville, United States
05.2001 -

Skills

Strong work ethic

Guest engagement

Hospitality service expertise

Team collaboration

Cash handling

Food running

Sales expertise

Food and beverage pairings

Time management abilities

Adaptability and flexibility

Warm and friendly

Organizational skills

Timeline

Server

Phoenix City Grille
09.2024 - Current

Certification - Wine Studies

Masters Sommelier of America
05.2001 -

Bachelor of Arts - Business Administration

Arizona State University
05.2001 -

Associate of Science - Business Administration

Bluegrass Community And Technical College
05.2001 -

High School Diploma -

Christian Academy of Louisville
05.2001 -

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Madalyn Del BoscoSommolier