Madalynn Victoria
Surprise
Summary
Dynamic and detail-oriented professional with extensive experience at Safeway, excelling in money handling and customer service. Proven track record of enhancing customer satisfaction and streamlining financial processes. Adept at conflict resolution and maintaining organized environments, ensuring efficient operations and positive experiences for clients and colleagues alike.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
4
4
years of professional experience
Work History
Bookkeeper
Safeway
Surprise
11.2024 - Current
- Prepared and processed payroll.
- Conducted monthly bank reconciliations.
- Reconciled computer reports with manually maintained ledgers.
- Advised management on financial decisions by analyzing trends and financial data.
- Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
Server/Food Runner
Roadrunner Resort
Parker
07.2024 - 11.2024
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Served food and beverages to patrons and confirmed complete orders.
- Greeted guests and provided menus.
Customer Service Representative
Safeway
Parker
12.2023 - 07.2024
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Answered customer inquiries via phone, email, and chat.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Server/Restaurant Hostess
Crossroads Cafe
Parker
06.2022 - 12.2023
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Handled money transactions accurately while following company procedures for handling cash payments.
Cashier
Pilot Travel Centers
Ehrenberg
02.2021 - 05.2022
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked with cross-functional teams to achieve goals.
- Handled cash , food and returns.
- Kept the work space clean and organized so that tasks could be completed by myself or my team members.
Education
High School Diploma -
Twin Palms High School
Blythe, CA06-2021
Skills
- Money handling
- Food Handling & food handlers card for the state of Arizona
- Customer service
- Stocking & ordering products
- Cleaning , opening/closing duties
- Serving, food running & expo experience
- Handling financial paper work
- Conflict resolution
- Time management
- Attention to detail
References
References available upon request.
Timeline
Bookkeeper
Safeway
11.2024 - Current
Server/Food Runner
Roadrunner Resort
07.2024 - 11.2024
Customer Service Representative
Safeway
12.2023 - 07.2024
Server/Restaurant Hostess
Crossroads Cafe
06.2022 - 12.2023
Cashier
Pilot Travel Centers
02.2021 - 05.2022
High School Diploma -
Twin Palms High School