Madeleine Brown
Tempe,AZ
Overview
6
6
years of professional experience
Work History
Barista
Dutch Bros
01.2024 - Current
- Prepare and serve high quality beverages to customer satisfaction while upholding company standards.
- Consistently display exceptional customer service and build rapport to create a welcoming atmosphere.
- Maintain a clean, orderly, and task driven work environment to ensure efficient speed of workflow.
- Foster strong collaboration and clear communication among staff to build a workplace dynamic that values individual strengths and creates seamless cooperation.
Front Desk Receptionist
Flagstaff Aquaplex
05.2023 - 05.2024
- Provided exceptional customer service through efficient check-in, warm phone greetings, and resolution of customer issues ensuring smooth transactions that enhanced the overall visitor experience.
- Navigated the city-wide computer system to manage guest records, memberships, event scheduling, and coordination with clients, companies, and City of Flagstaff supervisors.
- Arranged, coordinated, and planned meetings and events by managing setup, takedown, and on-site supervision to ensure smooth execution and timely completion.
- Oversaw a wide range of clerical work involving filing, recordkeeping, and documentation to maintain an organized and accurate office system.
Daycare Worker
Flagstaff Aquaplex
01.2023 - 05.2024
- Created a safe and welcoming environment for kids of all ages, fostering trust and encouraging positive social interaction.
- Implemented interactive and engaging activities to foster imagination and enhance stimulation.
- Streamlined systems to support daily operations such as attendance and check-out, payment processing, and upkeep of a clean, organized daycare space.
- Developed strong relationships with parents through open communication and collaboration within their child's specific needs and desires.
Swim Instructor
City Of Flagstaff
05.2022 - 05.2024
- Lesson planning multiple fun and engaging swim classes for students varying in ages and skill levels each day.
- Created a safe, open learning environment personalized to every individual's unique learning needs and abilities.
- Improved swimmer confidence by providing consistent attention, positive reinforcement, and constructive feedback on technique.
- Maintained CPR, First Aid, and Water Safety Instructor certifications to ensure safety and preparedness for any situation during a lesson.
Lifeguard
Flagstaff Aquaplex
02.2020 - 12.2022
- Learned and maintained proficiency in skills such as First Aid and CPR to offer individuals in distress optimal care.
- Provided a safe environment for patrons to swim while strictly enforcing pool rules.
- Reacted quickly to emergency situations using appropriate rescue techniques based on individual needs and circumstances.
- Maintained a clean and safe facility, performing essential quality assurance tasks on a daily basis.
Education
Bachelor of Science in Design - Interior Design
Arizona State University
Tempe, AZ05-2027
Skills
- Communication
- Customer Service
- Team Work
- Adaptability
- Time Management
- Organization
- Attention to Detail
- Problem Solving
Timeline
Barista
Dutch Bros
01.2024 - Current
Front Desk Receptionist
Flagstaff Aquaplex
05.2023 - 05.2024
Daycare Worker
Flagstaff Aquaplex
01.2023 - 05.2024
Swim Instructor
City Of Flagstaff
05.2022 - 05.2024
Lifeguard
Flagstaff Aquaplex
02.2020 - 12.2022
Bachelor of Science in Design - Interior Design
Arizona State University