Madeleine DuBrule
Tucson
Summary
Operations professional with a strong track record of optimizing processes and enhancing efficiency within complex systems. Community-driven and dedicated to the University of Arizona’s mission, I excel at fostering collaboration across diverse teams to drive successful, mission-aligned outcomes. Known for a proactive approach to problem-solving and adaptability in dynamic environments, I leverage data analysis and workflow management to support organizational growth and community impact. Dependable and responsive, I am committed to delivering operational excellence that serves the Wildcat community and beyond.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Oncology Operations Support Specialist
Natera
03.2025 - Current
- Streamlined operational workflows to enhance efficiency and reduce turnaround times.
- Developed training materials for new team members, improving onboarding processes.
- Successfully resolved over 1,300 LIMS sequencing hold tickets and over 560 confirm case bundle holds since November 2025, maintaining a high-efficiency turnaround time of 1.4–2.3 days per ticket hold
- Streamlined the additional primary import process and sequencing workflows, consistently achieving a < 2 day resolution rate to ensure continuous laboratory data flow and eliminate bottlenecks
- Managed high-intensity communication periods, resolving 44 email tickets in a single week with a 9.2-hour average resolution time, significantly exceeding team efficiency benchmarks
- Processed and resolved an average of 15 email tickets per day while keeping the average response age under 0.4 days to ensure accuracy and timely case processing
- Implemented process improvements that increased accuracy in data management and reporting
- Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives
Senior Customer Experience Advisor
Natera
Remote
08.2022 - 03.2025
- Collaborated with internal teams and EMR Analysts to streamline Oncology ordering systems and transition to auto-import functionality, significantly enhancing data handling and operational efficiency.
- Led extensive troubleshooting of complex EMR workflows and clinical inquiries, implementing creative workarounds to resolve system issues and ensure a seamless experience for healthcare providers and patients.
- Served as the primary Subject Matter Expert/Team Lead for Oncology Customer Experience, providing new hire training and monitoring daily operations to ensure strict adherence to regulatory standards.
Certified Medical Assistant/Team Lead
Grand Rapids Women’s Health
Grand Rapids, MI
05.2018 - 06.2022
- Communicated clearly and effectively with patients and physicians to verify information, determine purpose of visit, record medical history and deliver test results and physician instructions.
- Promoted office efficiency, coordinating charts, completing administrative duties and helping patients with diverse needs.
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment and conducted quarterly new hire training.
Certified Medical Assistant
Rocky Mountain Women’s Care
Denver, CO
08.2017 - 05.2018
- Responsible for arranging in house testing and informing patients of their results.
- Transitioned paper charts into EMR system.
- Performed venipunctures for in lab and specialty lab tests, ensuring accurate specimen collection and proper labeling while maintaining patient comfort
Certified Medical Assistant
Montrose Family Practice
Montrose, CO
09.2016 - 06.2017
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Coordinated and performed all in office lab services, including venipuncture, allergy injections and urine testing
Certified Medical Assistant
DayOne Family Healthcare
Battle Creek, MI
09.2013 - 06.2016
- Assisted in prenatal, infant, pediatric, general and geriatric care for a variety of patients.
- Assisted in maintaining HEDIS measures for patients with chronic diseases.
- Performed venipunctures and capillary punctures on diverse patient population
- Utilized electronic medical record (EMR) systems to document patient data, verify orders, and track laboratory results.
Education
Bachelor of Science - International Public Health
Arizona State University
Arizona05-2026
CMA - Medical Assisting
Ross Medical Education
Michigan10-2013
High School Diploma - undefined
Hackett Catholic Central
Michigan05-2010
Skills
- Operational efficiency
- Operations tracking (Salesforce and LIMS)
- Workflow streamlining
- Analysis and research
- Reporting and documentation
- Data analysis
- Teamwork and collaboration
- Problem-solving abilities
- Organizational skills
- Self motivation
Certification
- CITI Program-Human Research Certification-ID: 75165748
- Medical Assistant Certification (AAMA): 2465770
Timeline
Oncology Operations Support Specialist
Natera
03.2025 - Current
Senior Customer Experience Advisor
Natera
08.2022 - 03.2025
Certified Medical Assistant/Team Lead
Grand Rapids Women’s Health
05.2018 - 06.2022
Certified Medical Assistant
Rocky Mountain Women’s Care
08.2017 - 05.2018
Certified Medical Assistant
Montrose Family Practice
09.2016 - 06.2017
Certified Medical Assistant
DayOne Family Healthcare
09.2013 - 06.2016
CMA - Medical Assisting
Ross Medical Education
High School Diploma - undefined
Hackett Catholic Central
Bachelor of Science - International Public Health
Arizona State University