Madelena Marino
Phoenix
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
21
21
years of professional experience
Work History
Dispatch
Amazon Corp.
10.2024 - 01.2026
- Improved dispatch efficiency by implementing a streamlined communication system between team members and drivers.
- Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
- Improved emergency response times by implementing efficient dispatch procedures and communication protocols.
- Reduced response times for emergency calls by coordinating communication between officers and dispatch personnel.
911 Emergency Dispatcher
AMR GLOBAL MEDICAL RESPONSE
01.2023 - 10.2023
- Managed emergency calls, ensuring accurate information relay to first responders.
- Prioritized response strategies based on urgency and incident type.
- Utilized CAD systems for real-time dispatching and resource allocation.
- Maintained clear communication with law enforcement, fire, and medical teams.
- Developed standard operating procedures to enhance service delivery consistency.
- Collaborated with community agencies to improve public safety initiatives.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Dispatch (Amazon)
L & F DELIVERY SERVICE INC.
11.2020 - Current
- Oversee 15 - 40 drivers.
- Assist with problem solving, directions, routing, transporting vehicles to and from dealerships or other shops.
- Create and maintain daily log in sheets, inventory (uniforms, bottles, etc.), safety videos.
- Work well with others or even alone. Capable of performing under pressure or quickly on my feet.
Tray Line
ABRAZO CENTRAL CAMPUS
07.2018 - 11.2020
- Assembled patients meal trays.
- Prepped and prepared salads, sandwiches, cookies for next day consumption.
- Cleaned, stocked and sanitized area and utensils, using the FIFO system.
Call Center
SECURE TRANSPORTATION
10.2017 - 06.2018
- Serve the members with compassion, empathy and understanding
- Handle incoming calls to make reservations or to process Will Calls and ETA’s.
- Made outgoing calls to Facilities to verify an appointment, looking for a driver or an eta of a driver, or to a member to clarify specific information pertaining to the reservation.
Call Center
REMX
04.2017 - 10.2017
- Handled incoming calls to make reservations or to process will calls.
- Made outgoing calls to Facilities, Partners and or Members pertaining to a reservation, to verify an appointment, looking for an ETA of a driver, or to clarify members information or ask specific questions.
Warehouse
PEDDLER’S SON PRODUCE
05.2013 - 10.2016
- Picked and processed order in a timely manner.
- Made 5 lb. bags of product for later shift, repacked tomato boxes for the line.
- Checked products for quality, if not up to par then ran to make items up to par.
- Assisted with inventory counts and recounts daily. Then entered the counts into the computer.
Warehouse
INTEGRITY STAFFING SOLUTIONS/AMAZON
08.2012 - 01.2013
- Pick orders to be processed for delivery.
- Use a scanner/gun for picking and locating products.
- Ensure accurate and precise picking.
- Walk 8 – 20 miles a shift.
Manager
KRISPY KREME DOUGHNUTS
08.2008 - 08.2012
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Accurately balanced cash drawers after every shift. Complied weekly monetary reports and records for store district manager. Supervised and coordinated employee schedules.
- Stocked and rotated inventory regularly. Participated in physical inventory counts every day. Scheduled weekly inventory pickups and deliveries with vendors. Computed sales prices, total purchases and processed payments. Trained new employees. Placed special orders and called other stores to find desired items. Logged daily shipped and received orders.
- Prepared and served hot and cold beverages. Assisted customers with food selection, inquiries and order customization requests. Used all food handling standards. Greeted each customer with friendly eye contact.
- Expressed appreciation and invited customers to return to the store.
Nutrition Rep
BANNER HEALTH GOOD SAMARITAN
08.2004 - 08.2008
- Responsible for providing patients with menus and meal service.
- Responsible for patient requests and communication to dietary staff.
- Work to provide patient satisfaction with dietary and food service.
- Manage the set-up, stock and service for delivering snacks to expecting mothers.
Education
High School -
CAMELBACK HIGH
01.1993
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RIO SALADO
01.2004
G.E.D. - undefined
01.2002
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Multitasking Abilities
- Organizational skills
- Computer skills
- Organization and time management
Accomplishments
- Supervised team of 20 plus staff members.
- Documented and resolved issues which led to on time deliveries.
Languages
English
Professional Working
Timeline
Dispatch
Amazon Corp.
10.2024 - 01.2026
911 Emergency Dispatcher
AMR GLOBAL MEDICAL RESPONSE
01.2023 - 10.2023
Dispatch (Amazon)
L & F DELIVERY SERVICE INC.
11.2020 - Current
Tray Line
ABRAZO CENTRAL CAMPUS
07.2018 - 11.2020
Call Center
SECURE TRANSPORTATION
10.2017 - 06.2018
Call Center
REMX
04.2017 - 10.2017
Warehouse
PEDDLER’S SON PRODUCE
05.2013 - 10.2016
Warehouse
INTEGRITY STAFFING SOLUTIONS/AMAZON
08.2012 - 01.2013
Manager
KRISPY KREME DOUGHNUTS
08.2008 - 08.2012
Nutrition Rep
BANNER HEALTH GOOD SAMARITAN
08.2004 - 08.2008
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RIO SALADO
G.E.D. - undefined
High School -
CAMELBACK HIGH