Hiking
Gym
Wake boarding
Madeline Ragatz
Phoenix
Summary
Dynamic and dedicated professional with a strong background in customer service at Manuel's Mexican Restaurant. Proven ability to enhance guest experiences through effective multitasking and a welcoming atmosphere. Skilled in maintaining accurate reservation logs and ensuring safety as a lifeguard, demonstrating patience and empathy in high-pressure situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hostess
Manuels Mexican Restaurant
05.2023 - Current
- Managed guest reception and ensured a smooth check-in process for arriving patrons.
- Coordinated table assignments to optimize dining area flow and enhance guest experience.
- Maintained accurate reservation logs to minimize wait times and improve customer satisfaction.
- Assisted in organizing dining area to create a welcoming atmosphere for guests.
Life Guard
Great Wolf Lodge
06.2023 - 08.2025
- Executed regular safety drills to ensure readiness for emergency situations.
- Conducted thorough inspections of pool equipment for optimal functionality.
- Educated guests on pool rules to promote safety and enhance experience.
- Responded swiftly to emergencies, administering first aid as necessary.
- Seasonal
Life Guard
City of Phoenix Parks and Recreation
03.2022 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
After Care
Seth Korey Tennis Camp
05.2018 - 08.2019
- Implemented engaging aftercare activities to enhance campers' skills and foster social interactions.
- Assisted in developing individualized aftercare plans tailored to each camper's needs and interests.
- Facilitated communication between parents and staff to address concerns and share feedback effectively.
- Conducted regular assessments of camper progress to ensure continuous improvement in aftercare services.
- Seasonal
Education
Bachelor of Arts - Social Work
Grand Canyon University
Phoenix, AZ06-2029
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Certification
CPR and First Aid
Interests
Timeline
Life Guard
Great Wolf Lodge
06.2023 - 08.2025
Hostess
Manuels Mexican Restaurant
05.2023 - Current
Life Guard
City of Phoenix Parks and Recreation
03.2022 - 08.2022
After Care
Seth Korey Tennis Camp
05.2018 - 08.2019
Bachelor of Arts - Social Work
Grand Canyon University