Madelyne Stevenson
Sedona
Summary
Customer-focused hospitality professional with over two years of experience in luxury resort dining and guest services. Proven ability to build guest relationships, deliver exceptional service, manage high-volume environments, and work effectively as part of a team. Excited to bring a strong hospitality background, positive attitude, and passion for creating memorable customer experiences to Black Rock Coffee Bar.
Overview
4
4
years of professional experience
Work History
Part-Time Nanny
01.2023
- Provided dependable childcare and supervision while maintaining a safe and positive environment.
Restaurant Server
Ambiente Sedona
01.2024 - Current
- Provide attentive service to guests while managing multiple tables in a fast-paced luxury resort restaurant.
- Build positive guest relationships through friendly, personalized service.
- Accurately enter orders, process payments, and handle special requests.
- Recommend menu items and beverages, contributing to increased guest satisfaction and sales.
- Work closely with kitchen staff, bartenders, and management to ensure smooth operations.
- Resolve guest concerns professionally and efficiently.
- Recognized for delivering exceptional customer service and creating positive guest experiences.
Front Desk Agent
Ambiente Sedona
12.2023 - 01.2024
- Assisted guests with check-in, check-out, reservations, and resort information.
- Handled guest concerns professionally and provided solutions in a timely manner.
- Maintained accurate records and supported daily resort operations.
- Delivered exceptional service in a luxury hospitality environment.
Customer Service Associate
Bark N' Purr
01.2022 - 01.2023
- Assisted customers, supported daily operations, and maintained a clean, welcoming environment.
Education
High School Diploma -
01.2024
Skills
- Customer Service
- Cash Handling
- POS Systems
- Food & Beverage Service
- Guest Relations
- Communication
- Teamwork
- Multitasking
- Time Management
- Opening and Closing
- Training
- Problem Solving
- Reliability
- Attention to Detail
- Upselling
- Menu memorization
- Allergy awareness
- Order taking
- Beverage preparation
ADDITIONAL ACHIEVEMENTS
- 3-Year Varsity Volleyball Athlete
- Basketball State Championship Runner-Up (2021 & 2022)
- Track & Field State Qualifier
Timeline
Restaurant Server
Ambiente Sedona
01.2024 - Current
Front Desk Agent
Ambiente Sedona
12.2023 - 01.2024
Part-Time Nanny
01.2023
Customer Service Associate
Bark N' Purr
01.2022 - 01.2023