Madelynn Aschmann
Mesa
Summary
Dynamic professional with experience at Evolve Counseling, excelling in administrative support and customer service. Adept at managing confidential records and scheduling, while demonstrating exceptional verbal communication and critical thinking skills. Proven ability to enhance workflow efficiency and deliver superior service, ensuring client satisfaction in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Ally Pediatric Therapy
Mesa, AZ
02.2026 - 05.2026
- Implemented individualized treatment plans for children with autism spectrum disorders.
- Collected and documented data on client progress and behavior changes.
- Collaborated with interdisciplinary teams to enhance therapeutic strategies.
- Delivered direct support during therapy sessions to promote skill acquisition.
- Maintained compliance with ethical guidelines and best practices in behavior analysis.
- Adapted interventions based on client responses to maximize effectiveness.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Supported client using principles of applied behavior analysis.
- Worked as part of collaborative team to address changing needs of children and families.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Adhered to HIPAA and the BACB Code of Ethics.
Sales Associate
Tractor Supply Company
Chandler, AZ
09.2025 - 02.2026
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and organization.
- Trained new associates on company policies and customer service best practices.
- Collaborated with team members to achieve daily sales goals and objectives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
ADMINISTRATOR
Evolve Counseling and Behavioral Health Services
Gilbert, AZ
01.2025 - 09.2025
- Answered phone calls and emails from clients to address questions, complaints, and needs.
- Utilized computer software to complete various administrative tasks.
- Responded promptly to all customer inquiries via phone or email within established timeframes.
- Maintained confidential records in accordance with company policy and legal requirements.
- Created and maintained filing systems, both electronic and paper-based, for easy access to information.
- Managed the reception area, greeting visitors in a professional manner.
- Developed efficient office procedures, policies and standards that improved workflow and productivity.
- Managed detailed filing system for organizing client records.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents, copying materials.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Answered questions about organization and provided callers with address, directions, and other information.
- Managed daily calendar appointments for staff members.
TEAM MEMBER
Chick-fil-A
Queen Creek, AZ
09.2024 - 01.2025
- Developed and implemented customer service strategies to improve customer experience.
- Investigated customer complaints and identified root causes.
- Developed and implemented creative solutions to complex problems.
- Demonstrated exceptional communication skills in handling customer inquiries and resolving complaints.
- Ensured customer orders were accurate and delivered in a timely manner.
- Delivered excellent customer service while working in a fast-paced restaurant environment as a server.
- Demonstrated strong attention to detail to ensure accurate order taking.
- Maintained cleanliness of workspace, counters and tables to adhere to health and safety standards.
- Maintained a positive attitude and professional demeanor at all times.
STORE ASSOCIATE
Tractor Supply Company
Chandler, AZ
03.2022 - 09.2024
- Increased sales revenue through excellent customer service and product knowledge.
- Executed store policies and procedures.
- Unloaded and organized merchandise upon delivery.
- Utilized computer system for sales, returns and exchanges.
- Maintained store supplies and organized backroom inventory.
- Assisted with product demonstrations and presentations.
- Restocked shelves and maintained neatness of store.
- Greeted customers and provided assistance with finding items.
Education
Bachelors - Counseling and Applied Psychological Sciences Candidate
Arizona State University
AZ12-2027
High School Diploma - undefined
Basha High School
Arizona05-2022
Skills
- Special Orders
- Fast learner
- Effective time management
- Work Well Under Pressure
- Food Safety and Hygiene
- Verbal communication
- Critical thinking
- Safety Protocols
- Administrative support
- Attention to detail
- Office administration
- Documentation and reporting
- Data confidentiality
- Scheduling
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Relationship building
- Outgoing personality
- Verbal/written communication
- Client service
- Conflict resolution
- Customer needs assessment
- Professional demeanor
- Building rapport
- Reading comprehension skills
- Calm demeanor
- Hospitality and accommodation
Certification
Registered Behavior Technician Certificate
BLS Certification
Seizure Recognition and First Aid Certification
HIPAA Certification
Timeline
Registered Behavior Technician
Ally Pediatric Therapy
02.2026 - 05.2026
Sales Associate
Tractor Supply Company
09.2025 - 02.2026
ADMINISTRATOR
Evolve Counseling and Behavioral Health Services
01.2025 - 09.2025
TEAM MEMBER
Chick-fil-A
09.2024 - 01.2025
STORE ASSOCIATE
Tractor Supply Company
03.2022 - 09.2024
High School Diploma - undefined
Basha High School
Bachelors - Counseling and Applied Psychological Sciences Candidate
Arizona State University