MADI BASHAM
PHOENIX
Summary
Security operations professional with experience overseeing multi-site security operations, staffing, employee performance, and client relationships. Skilled in operational problem-solving, team leadership, recruitment, and maintaining consistent site coverage. Known for a hands-on, solution-focused approach, strong communication, and the ability to manage competing priorities while building effective teams and client partnerships.
Overview
2
2
Certifications
7
7
years of professional experience
Work History
Client Services Manager
GardaWorld Security
2026.04 - Current
- Oversee daily security operations for 13 Amazon sites and address service issues promptly.
- Review incident reports and follow up on documentation details to support accurate recordkeeping.
- Monitor site compliance standards and address gaps with staff through clear direction and follow-up.
- Supervise client-facing security staff and reinforce expectations for professional conduct and service delivery.
- Track payroll details and submit accurate updates for scheduled staff and assigned shifts.
- Prepare service updates for internal review and keep client communication clear and consistent.
- Monitor staff schedules and adjust coverage as operational needs change during the workday.
FIELD SERVICE SUPERVISOR
GARDA WORLD
2024.11 - 2026.04
- Assisted the CSM with security operations across 12 Amazon sites and over 250 personnel, while maintaining service quality, compliance, and daily readiness.
- Led regular meetings to address issues, review satisfaction, and recommend process improvements with site stakeholders.
- Managed recruiting, staff development, progressive discipline, transfers, and terminations across full personnel lifecycle.
- Coordinated scheduling compliance, payroll accuracy, and critical activity and overtime reporting for daily operations.
- Configured post-specific settings and tracked incident reporting to keep site requirements aligned with operational needs.
SECURITY ACCOUNT MANAGER
GARDA WORLD
2023.06 - 2024.11
- Collaborated with senior leadership to define risk tolerance and align security initiatives with organizational priorities.
- Evaluated new technologies to strengthen the overall security posture and support better operational decisions.
- Kept security records organized and current to support reporting, audits, and day-to-day account oversight.
- Tracked site issues and documented incident details to support timely follow-up and consistent communication.
- Coordinated with vendors and site teams to support compliance requirements and smooth daily operations.
SPECIAL EDUCATION PARAPROFESSIONAL
PALO VERDE ELEMENTARY SCHOOL
2022.07 - 2023.06
- Reinforced IEP goals through consistent behavior support, positive reinforcement, and one-on-one academic prompting.
- Adapted classroom materials and instructions to support communication needs and keep students engaged in assigned tasks.
- Assisted teachers with classroom setup, student transitions, and routine supervision throughout the school day.
OFFICE ASSISTANT
SIERRA DRYWALL
2019.11 - 2022.06
- Coordinated calendars, deadlines, and task priorities to keep daily office operations moving smoothly.
- Drafted letters, invoices, and contracts with clear wording and consistent formatting for staff use.
- Maintained detailed filing systems to keep documents accessible, accurate, and easy to retrieve.
- Prioritized competing requests and administrative tasks to support transparent communication across all staff levels.
- Supported day-to-day office needs with reliable administrative coordination and consistent follow-through.
Education
CPR/AED/FIRST AID CERTIFIED, SECURITY GUARD LICENSE - undefined
Arizona Department of Public Safety
2027-06
HIGH SCHOOL DIPLOMA - undefined
PRIMAVERA
2021-05
Skills
- Security operations management
- Incident reporting
- Site compliance oversight
- Workforce scheduling
- Team supervision
- Payroll accuracy
- Budget tracking
- Financial reporting
- Vendor coordination
- Recordkeeping
Certification
CPR/AED/FIRST AID CERTIFIED
Timeline
Client Services Manager
GardaWorld Security
2026.04 - Current
FIELD SERVICE SUPERVISOR
GARDA WORLD
2024.11 - 2026.04
SECURITY ACCOUNT MANAGER
GARDA WORLD
2023.06 - 2024.11
SPECIAL EDUCATION PARAPROFESSIONAL
PALO VERDE ELEMENTARY SCHOOL
2022.07 - 2023.06
OFFICE ASSISTANT
SIERRA DRYWALL
2019.11 - 2022.06
HIGH SCHOOL DIPLOMA - undefined
PRIMAVERA
CPR/AED/FIRST AID CERTIFIED, SECURITY GUARD LICENSE - undefined
Arizona Department of Public Safety