Madison Becker
Phoenix
Summary
Detail-oriented emergency services professional with practical approach to coordinating vital communications and managing high-pressure situations. Demonstrates strong multitasking abilities, clear and concise communication, and rapid decision-making skills essential for ensuring public safety and efficient emergency response.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Executive Personal Assistant
A48 Productions Inc
10.2024 - Current
- Prepared meeting agendas and materials to ensure productive discussions during meetings and executive sessions.
- Served as a liaison and provided exceptional customer service when interacting with clients and vendors on behalf of the executive team.
- Supported financial management processes by assisting with budget planning and expense tracking.
Emergency Dispatcher
Phoenix Fire Department
10.2023 - 10.2024
- Operates Fire Computer-Aided Dispatching and other related communications equipment to quickly and accurately receive and transmit information of an emergency nature for Phoenix and the 30 surrounding communities.
- Triage incoming calls to determine appropriate level of Fire/EMS response required.
- Advising callers on pre arrival instructions based on the nature of the call, from applying pressure to open wounds to walking a caller through CPR.
- Dispatching units and transmitting information and messages upon request and according to established procedures.
- Ability to multitask efficiently in a fast paced environment.
- Demonstrate extensive communications skills and exercises considerable judgment under pressure.
V.I.P. Patient Concierge to Gary Brecka, Chief Human Biologist
10X Health
12.2022 - 03.2023
- Manage clinical calendar for Gary Brecka's in-person, virtual consultations and appointments
- Liaison and point of contact for all celebrity and public figure patients
- Ensures patients receive and understand their individual personalized supplement and peptide treatment protocol
- Main point of contact for exosome and stem cell therapy
- Extensive knowledge and ability to assist patients with their PEMF, EWOT, and Red-Light Therapy modalities
Operations Manager
10X Health
04.2022 - 12.2022
- Leads daily administrative and operational functions of Scottsdale, Miami, Naples and Concierge Team
- Assessing and managing operational functions by taking initiative to strategize and ensure goals and targets are met
- Resolving operational issues and analyzes workflow
- Goes above and beyond to ensure patient journey meets patient expectations
- Demonstrates exudes professional demeanor and attitude
- Navigating and providing service recovery to unsatisfied patients
Executive Administrative Assistant
United Telehealth Corp
07.2021 - 04.2022
- Completed a broad variety of administrative tasks that facilitates the President & CEO's ability to effectively lead the organization, including calendar management, composing and preparing confidential contracts and correspondence
- Digital media and SEO management
- Coordinated all executive team meetings and staff meetings
- Primary point of contact for internal and external personnel on all matters pertaining to the President & CEO
- Maintains contact lists, making private travel arrangements and itineraries
- Provided smooth communication between President & CEO and staff
- Managed all office services
- Managed information system operations, EHR software, telecommunications
- Managed medical and office supplies as well as vehicle upkeep
Medical Practice Manager
United Telehealth Corp
03.2020 - 07.2021
- Oversaw practices operations for Virtual Care, Pediatrics Complex Care, ViziKidz, Mobile Acute Care.
- Process/ procedure development & implementation revolving around virtual care & telehealth solutions.
- Manage a staff of 50+ EMTs /MAs, 30 providers, 20+ administrative staff.
- HR staff on-boarding, payroll audit, PIP and performance review.
- Recruiting and onboarding administrative staff.
- EHR administrator and super user.
- Vendor management (network telecom, recruiting, technical support)
Education
Bachelor of Arts - Economics & Industry
University of Arizona
Tucson, AZ05-2019
Associate Degree in Nursing - Nursing
Maricopa Community College
Phoenix, AZ05-2027
Skills
- Patient Experience Focused
- Telephone Etiquette
- Detail Oriented
- Organized
- Time Management Skills
- Reliable and Resilient
- EHR/CRM proficiency
- HR and Payroll processing
- Leadership
- Interpersonal Communication
- Training & Coaching
- Self-Starter
Certification
- CNA/LNA
- CPR/AED Certified
- Emergency Medical Dispatch
Timeline
Executive Personal Assistant
A48 Productions Inc
10.2024 - Current
Emergency Dispatcher
Phoenix Fire Department
10.2023 - 10.2024
V.I.P. Patient Concierge to Gary Brecka, Chief Human Biologist
10X Health
12.2022 - 03.2023
Operations Manager
10X Health
04.2022 - 12.2022
Executive Administrative Assistant
United Telehealth Corp
07.2021 - 04.2022
Medical Practice Manager
United Telehealth Corp
03.2020 - 07.2021
Bachelor of Arts - Economics & Industry
University of Arizona
Associate Degree in Nursing - Nursing
Maricopa Community College
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